Health & Institute

A DBA of Health and Psychiatrists Consultants LLC

Effective Date: 5/12/2026

1. Legal Entity, Acceptance, and Scope

1.1. These Terms and Conditions (the “Terms”) constitute a legally binding agreement between you (“Student,” “Learner,” “Applicant,” “User,” “Institutional Partner,” “you,” or “your”) and Health and Psychiatrists Consultants LLC, a Florida limited liability company doing business as Health & Institute (the “Company,” “Institute,” “we,” “us,” or “our”), with its principal place of business at:

3919 Tampa Road, Oldsmar, Florida 34677, USA
Phone: +1 (321) 233-1516
Email: [email protected]

1.2. These Terms govern your access to and use of the website located at https://healthandinstitute.com (the “Platform”), including all related pages, admissions forms, course information, tuition pages, learning materials, student communications, digital learning systems, institutional information, partner inquiries, and any educational, training, certification, or workforce-readiness services offered through or in connection with the Platform.

1.3. By accessing the Platform, submitting an inquiry, applying for admission, enrolling in a program, accessing course materials, participating in assessments, receiving a certificate, requesting information, or otherwise engaging with the Institute, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

1.4. If you do not agree to these Terms, you must immediately discontinue use of the Platform and must not apply, enroll, access learning materials, or use any services provided by the Institute.

2. Nature of the Institute and Services

2.1. Health & Institute operates as a digital education, professional learning, workforce-readiness, and healthcare-adjacent training platform. The Institute provides specialized educational programs designed to prepare learners for administrative, operational, support, documentation, coordination, and professional systems roles, including roles aligned with healthcare, wellness, assisted living, nursing home administration, dental support, chiropractic support, billing, legal assistance, HR/payroll, and virtual professional services.

2.2. The Platform describes Health & Institute as a virtual professional learning platform offering structured programs across multiple institutes, including the Institute of Advanced Practice, Institute of Clinical Operations, Institute of Allied Health Sciences, Institute of Care Coordination & Patient Advocacy, and Institute of Professional Systems Management. The website also identifies programs such as Virtual Medical Assistant, Virtual Medical Scheduler, Virtual Scribe, Virtual Dental Assistant, Virtual Patient Care Coordinator, Virtual Assisted Living Coordinator, Virtual Nursing Home Assistant, Virtual Executive Assistant, Virtual Legal Assistant, Virtual HR and Payroll Assistant, Virtual Medical Billing Coordinator, and related pathways. (Health and Institute)

2.3. Unless expressly stated in writing, the Institute is not a university, degree-granting institution, government licensing body, professional licensing board, or governmental accrediting authority.

2.4. The Institute provides education, training, skill development, professional orientation, and certificate-based learning. The Institute does not itself confer government-recognized licensure, regulated professional status, immigration status, employment authorization, or legal permission to practice any licensed profession.

3. Educational Purpose and No Clinical Services

3.1. All content, courses, training materials, lectures, scenarios, simulations, case-based exercises, templates, assessments, and related resources provided by the Institute are intended solely for educational, professional development, and workforce-readiness purposes.

3.2. The Institute does not provide medical advice, clinical diagnosis, treatment, therapy, prescribing services, nursing services, legal advice, financial advice, immigration advice, or employment placement guarantees through the Platform.

3.3. Any healthcare-related content, including but not limited to content concerning HIPAA compliance, medical terminology, patient coordination, clinical documentation, electronic health record workflows, medical billing, dental support, assisted living coordination, nursing home administration, or virtual healthcare support, is provided for training and educational purposes only.

3.4. Completion of any Institute program does not authorize any student to practice medicine, nursing, dentistry, chiropractic care, pharmacy, mental health treatment, therapy, prescribing, legal practice, payroll administration, billing compliance, or any other regulated profession unless the student independently holds all licenses, registrations, authorizations, permissions, or credentials required by applicable law.

4. Enrollment, Admission, and Eligibility

4.1. Admission to any program may be subject to eligibility criteria, application review, availability, identity verification, prior education or work experience, English proficiency, technical readiness, payment status, and any additional program-specific requirements established by the Institute.

4.2. The Institute reserves the right to accept, reject, defer, suspend, or withdraw any application or enrollment at its discretion, including where information submitted by an applicant is incomplete, false, misleading, unverifiable, inconsistent, or otherwise unsuitable for program participation.

4.3. Applicants and students are responsible for ensuring that all information submitted to the Institute is accurate, complete, current, and truthful. This includes personal information, educational history, professional background, work experience, licenses, certifications, identity information, contact details, payment information, and any documentation submitted for admission or eligibility review.

4.4. The Institute may require students to satisfy certain academic, technical, behavioral, or compliance requirements prior to admission, continued enrollment, certificate issuance, or referral to any partner pathway.

4.5. The Institute may refuse enrollment or continued participation where a student’s conduct, background, documentation, technical limitations, or regulatory constraints make participation inappropriate, impracticable, or inconsistent with Institute standards.

5. Program Structure, Duration, and Delivery

5.1. The Institute may offer digital, self-paced, instructor-supported, cohort-based, intensive, asynchronous, synchronous, hybrid, or technology-enabled training programs. The website currently presents Health & Institute as offering 3-week intensive programs and 100% virtual learning pathways designed for rapid professional skill acquisition. (Health and Institute)

5.2. Program duration, access periods, completion requirements, assessment requirements, certificate criteria, and availability may vary by program and may be modified by the Institute from time to time.

5.3. Any program timeline, including references to a “3-week intensive,” is an estimated or structured academic timeline and does not guarantee that every student will complete the program within that timeframe. Completion may depend on student performance, assessment completion, technical access, administrative processing, payment status, attendance, and compliance with Institute policies.

5.4. The Institute reserves the right to modify program content, course sequence, modules, assessments, schedules, learning technology, instructors, facilitators, program names, tuition, eligibility criteria, and completion requirements at any time, provided such modifications do not materially impair access to already-enrolled coursework without reasonable cause.

5.5. The Institute does not guarantee uninterrupted access to learning systems, course content, assessments, or digital resources. Access may be affected by maintenance, third-party platform outages, internet failure, account issues, security controls, or circumstances beyond the Institute’s reasonable control.

6. Learning Management System and Technology Requirements

6.1. The Institute may deliver courses through a learning management system, third-party digital learning platform, video hosting platform, communication system, assessment tool, or other technology-enabled environment. The website references use of the iSpring Learn Learning Management System for course delivery, performance analytics, and scalable learning experiences. (Health and Institute)

6.2. Students are responsible for maintaining the hardware, software, internet connection, browser compatibility, device security, email access, login credentials, and technical environment necessary to access digital coursework.

6.3. Failure by a student to maintain adequate technology, internet access, device compatibility, or secure login credentials shall not entitle the student to a refund, extension, certificate, or waiver unless expressly provided by Institute policy.

6.4. The Institute may suspend or restrict access to the learning platform where necessary for security, payment failure, academic misconduct investigation, account misuse, unauthorized sharing, platform abuse, or violation of these Terms.

7. Student Account, Credentials, and Security

7.1. Students may be required to create or receive an account to access course materials, assessments, certificates, or communications.

7.2. Students are responsible for maintaining the confidentiality of login credentials and for all activity occurring under their accounts.

7.3. Students shall not share, transfer, sell, lend, disclose, or permit third-party access to their accounts, course materials, assessments, learning dashboards, certificate records, or student portals.

7.4. The Institute may suspend or terminate any account where it reasonably believes there has been unauthorized access, credential sharing, impersonation, academic dishonesty, misuse, or security risk.

8. Tuition, Payment, Sponsored Access, and Free Enrollment Pathways

8.1. Tuition, fees, access charges, sponsored-seat rules, registration charges, administrative fees, or other payment obligations shall be as stated on the Platform, invoice, enrollment agreement, program page, payment page, or other written communication issued by the Institute.

8.2. The Platform may reference tuition, sponsored access, free registration, or tuition coverage through partner pathways. The website currently references a partnership with Health & Virtuals through which certain applicants may access training programs at no cost, subject to applicable pathway rules. (Health and Institute)

8.3. Free access, sponsored enrollment, tuition coverage, scholarships, discounts, promotional access, or partner-funded seats are not guaranteed and may be subject to eligibility criteria, application approval, partner rules, available capacity, cohort limits, continued compliance, and administrative discretion.

8.4. A student’s access to free or sponsored training does not create an employment relationship, placement guarantee, job offer, interview guarantee, wage entitlement, or ongoing benefit.

8.5. Unless otherwise stated in a separate refund policy or enrollment agreement, all tuition, administrative fees, technology fees, application fees, registration fees, or other charges may be non-refundable once access has been granted, course enrollment has been confirmed, or learning materials have been made available.

8.6. The Institute reserves the right to suspend access, withhold certificates, deny enrollment, or restrict services where payment fails, is disputed, reversed, charged back, incomplete, fraudulent, or otherwise unresolved.

9. Refunds, Cancellations, Transfers, and Expiration of Access

9.1. Refund eligibility, if any, shall be governed by the Institute’s separate Tuition, Payment & Refund Policy, enrollment agreement, invoice terms, or written program-specific rules.

9.2. The Institute may establish deadlines for cancellation, transfer, deferment, cohort change, retake access, or extension requests. The Institute is not obligated to grant any such request unless required by applicable law or expressly stated in writing.

9.3. Program access may expire after the applicable access period. Students who fail to complete coursework within the applicable timeframe may be required to request an extension, re-enroll, or pay additional fees, subject to Institute discretion.

9.4. The Institute may refuse refund requests where a student has accessed substantial course content, downloaded materials, attempted assessments, received a certificate, violated academic integrity standards, failed to meet eligibility requirements, or failed to complete coursework within the required period.

10. Certification, Certificates, and Credential Limitations

10.1. The Institute may issue certificates of completion, participation, competency, training, or internal certification upon satisfaction of applicable requirements.

10.2. Unless expressly stated in writing, Institute-issued certificates are not degrees, diplomas issued by a government-recognized university, state licenses, board certifications, professional licenses, employment licenses, immigration credentials, or government-recognized qualifications.

10.3. A certificate does not guarantee employment, promotion, wage increase, client acceptance, employer recognition, licensing eligibility, immigration eligibility, regulatory approval, or acceptance by any third-party institution, employer, board, agency, or professional body.

10.4. The Institute reserves the right to withhold, revoke, invalidate, or correct any certificate issued due to academic misconduct, non-payment, fraud, identity misrepresentation, technical error, administrative error, violation of these Terms, or failure to satisfy completion requirements.

10.5. Students shall not misrepresent Institute-issued certificates, program completion, course status, skills, credentials, affiliations, or employment eligibility.

11. Accreditation, Recognition, Membership, and Validation Disclaimers

11.1. The Platform may reference institutional recognition, digital education standards, industry validation, memberships, distinctions, or third-party recognitions. The website currently references IACDE, “Recognized Digital Education,” “Founding Institutional Member,” “Health & Wellness Distinction,” and related recognition language. (Health and Institute)

11.2. Unless expressly stated in writing, any recognition, membership, distinction, endorsement, validation, or programmatic award does not mean that the Institute is a government-accredited university, state-approved school, licensed college, professional licensing authority, or degree-granting institution.

11.3. Students are solely responsible for determining whether any certificate, program, recognition, or training satisfies the requirements of any employer, licensing body, credentialing authority, academic institution, government agency, immigration authority, or professional association.

11.4. The Institute shall not be liable for any rejection, non-recognition, non-equivalency, or refusal by any third party to accept an Institute program, certificate, curriculum, transcript, verification, or completion record.

12. Career Pathway, Placement, and Employment Disclaimer

12.1. The Platform may describe programs as pathways into U.S.-aligned healthcare, administrative, virtual, professional, or workforce roles. The website also references a “direct pathway from training to placement” in connection with Health & Virtuals. (Health and Institute)

12.2. Completion of any program does not guarantee employment, interview selection, client placement, job offer, contractor engagement, compensation, visa sponsorship, immigration benefit, work authorization, acceptance into Health & Virtuals, acceptance by any employer, or assignment to any U.S. client.

12.3. Any placement, referral, shortlist, interview, or employment opportunity is subject to separate eligibility criteria, assessment standards, business need, client demand, performance evaluation, background checks, language proficiency, technical readiness, professional conduct, and applicable law.

12.4. Career outcomes depend on factors outside the Institute’s control, including student performance, market conditions, employer discretion, regulatory requirements, language proficiency, location, experience, availability, and professional suitability.

12.5. The Institute makes no representation or warranty regarding income, wages, salary, job stability, client availability, promotion, career advancement, or employment probability.

13. HIPAA Training and Compliance Disclaimer

13.1. The Institute may provide training related to HIPAA, data privacy, confidentiality, healthcare documentation, and U.S. healthcare regulatory standards. The website references mandatory HIPAA compliance training and federal data integrity training as part of its curriculum. (Health and Institute)

13.2. Completion of a HIPAA-related course does not, by itself, make a student, employer, healthcare practice, remote worker, contractor, organization, system, workflow, or client “HIPAA compliant.”

13.3. HIPAA compliance depends on the policies, safeguards, training, access controls, business associate arrangements, supervision, technology, documentation, and operational practices implemented by the applicable covered entity, business associate, employer, client, or organization.

13.4. Students are responsible for complying with all confidentiality, privacy, and data security rules applicable to any future work environment.

13.5. The Institute does not provide legal advice regarding HIPAA compliance, and any legal interpretation of HIPAA or healthcare privacy obligations should be obtained from qualified legal counsel.

14. SOC 2, Security, and Compliance Claims

14.1. The Platform may reference security, compliance, SOC 2 Type II, HIPAA, LMS security, or other data protection standards. The website currently references “Type II SOC 2 Compliance” and security practices around data integrity. (Health and Institute)

14.2. Unless expressly stated in a separate written certification, audit report, or compliance statement issued by the Institute, any reference to SOC 2, HIPAA, platform security, or third-party compliance may relate to internal practices, third-party vendors, infrastructure providers, LMS platforms, or broader compliance positioning and shall not be construed as a warranty that every system, workflow, vendor, student device, partner, or user environment is certified or compliant.

14.3. The Institute does not represent or warrant that it maintains any specific third-party certification unless expressly stated in writing.

14.4. No security framework can guarantee absolute protection against unauthorized access, cyber incidents, technical failures, or data loss.

15. Student Conduct and Academic Integrity

15.1. Students must conduct themselves professionally, honestly, respectfully, and in accordance with Institute standards.

15.2. Prohibited conduct includes cheating, plagiarism, impersonation, falsification of identity or credentials, unauthorized collaboration, copying assessments, sharing answer keys, uploading malicious files, harassing staff or students, abusing communication channels, circumventing platform controls, reselling course content, or misusing Institute systems.

15.3. The Institute may investigate suspected misconduct and may suspend access, invalidate assessment attempts, withhold certificates, revoke certificates, terminate enrollment, or report misconduct where appropriate.

15.4. The Institute may use reasonable methods to verify student identity, monitor assessment integrity, review system activity, and protect the integrity of its programs.

16. Assessments, Grading, Retakes, and Appeals

16.1. Programs may include assessments, quizzes, scenario-based exercises, assignments, simulations, participation requirements, completion thresholds, or other evaluation mechanisms.

16.2. Assessment formats, grading criteria, passing thresholds, retake availability, appeal rights, and certificate requirements shall be determined by the Institute and may vary by program.

16.3. The Institute may deny retakes, extensions, appeals, or certificate issuance where a student fails to satisfy requirements, violates academic integrity rules, misses deadlines, misuses the platform, or fails to comply with program instructions.

16.4. Technical issues during assessments must be reported promptly in accordance with Institute procedures. The Institute is not obligated to reset, reopen, or adjust assessments where technical issues arise from user-side device, internet, browser, or connectivity limitations.

17. Intellectual Property and License to Use Course Materials

17.1. All content available through the Platform, including text, videos, graphics, course modules, assessments, quizzes, slides, templates, forms, frameworks, case studies, certification materials, instructional designs, branding, logos, LMS structures, curriculum, and downloadable resources, is owned by or licensed to the Institute and is protected by copyright, trademark, trade secret, and other applicable intellectual property laws.

17.2. Subject to compliance with these Terms, students are granted a limited, revocable, non-exclusive, non-transferable license to access course materials solely for personal educational use during the applicable access period.

17.3. Students shall not copy, reproduce, distribute, publish, resell, license, transfer, upload, record, scrape, extract, modify, reverse engineer, create derivative works from, or commercially exploit any Institute content without prior written consent.

17.4. Unauthorized use of Institute materials may result in termination of access, certificate revocation, legal action, and claims for damages.

18. Prohibited Automated Access and AI Use

18.1. Users shall not use bots, crawlers, scrapers, automated agents, artificial intelligence systems, data mining tools, or similar technologies to access, extract, copy, reproduce, summarize, train on, index, or repurpose Platform content without prior written authorization.

18.2. Students shall not use AI tools or automated systems to complete assessments, assignments, written responses, simulations, or required coursework unless expressly permitted by the Institute.

18.3. The Institute may treat unauthorized AI-assisted completion, impersonation, or automated coursework submission as academic misconduct.

19. User Submissions, Feedback, and Communications

19.1. Users may submit forms, inquiries, assignments, assessment responses, feedback, documents, resumes, personal statements, institutional requests, or other materials through the Platform.

19.2. By submitting content, you represent that you have the right to submit it and that it does not infringe the rights of any third party, contain unlawful material, or violate applicable laws.

19.3. You grant the Institute a limited right to use submitted materials for admissions review, academic administration, student support, assessment, compliance, recordkeeping, internal quality improvement, and service delivery.

19.4. The Institute may use aggregated, anonymized, or de-identified feedback or performance data for program improvement, quality assurance, analytics, and reporting, provided such use does not identify you personally unless authorized.

20. Privacy, Student Data, and Records

20.1. The Institute collects, uses, stores, and processes student and user data in accordance with its Privacy Policy and applicable law.

20.2. Student records may include application information, identity information, contact details, enrollment records, assessment results, LMS activity, certificate status, payment information, communications, and support records.

20.3. The Institute may retain student records for administrative, legal, academic, operational, compliance, reporting, verification, and dispute-resolution purposes.

20.4. Students are responsible for maintaining updated contact information to ensure receipt of important notices, course communications, certificate information, and administrative updates.

21. Third-Party Platforms, Vendors, and Partners

21.1. The Institute may use third-party platforms, vendors, software tools, learning management systems, payment processors, analytics providers, communication platforms, hosting providers, and institutional partners to deliver services.

21.2. Third-party tools and services may be subject to their own terms, privacy policies, security standards, and availability limitations.

21.3. The Institute is not responsible for third-party outages, errors, privacy practices, account restrictions, platform changes, payment processing failures, vendor discontinuation, or technical limitations outside its reasonable control.

21.4. References to third-party organizations, platforms, recognitions, partners, employers, institutions, technologies, or affiliated entities do not imply endorsement, guarantee, accreditation, agency, employment relationship, or legal responsibility unless expressly stated in writing.

22. Institutional Partner Inquiries and Prospectuses

22.1. The Platform may allow institutions, employers, training partners, agencies, or organizations to request information, partnership discussions, or institutional prospectuses.

22.2. Any institutional prospectus, proposal, presentation, program overview, pricing discussion, or partnership communication is non-binding unless incorporated into a separately executed written agreement.

22.3. The Institute does not guarantee talent supply, placement results, learner outcomes, institutional performance, regulatory approval, or partnership success.

22.4. Institutional partners are responsible for conducting their own due diligence and ensuring compliance with their own legal, regulatory, procurement, data protection, and operational requirements.

23. Advertising, Claims, and Program Information

23.1. The Institute endeavors to ensure that information on the Platform is accurate and current. However, program descriptions, tuition information, recognition language, availability, eligibility requirements, and timelines may change.

23.2. The Federal Trade Commission states that advertisers must substantiate express and implied objective claims about services before making them, and the Institute intends that all Platform claims be understood in that context. (Federal Trade Commission)

23.3. No statement on the Platform should be interpreted as a guarantee of employment, certification recognition, income, licensure, regulatory approval, employer acceptance, immigration benefit, or career outcome.

23.4. Any typographical error, outdated statement, inaccurate pricing, program misdescription, or technical error may be corrected by the Institute at any time without creating liability.

24. Communications and Consent to Electronic Contact

24.1. By submitting your contact information, applying for admission, requesting information, enrolling in a program, or otherwise engaging with the Institute, you consent to receive communications by email, telephone, SMS, messaging application, LMS notification, or other electronic means.

24.2. Communications may include admissions notices, enrollment updates, program reminders, payment notices, support messages, certificate information, policy updates, promotional information, and partner pathway information.

24.3. Message and data rates may apply. You may opt out of non-essential marketing communications in accordance with applicable law. However, the Institute may continue to send transactional, academic, legal, security, payment, enrollment, and service-related communications.

25. Acceptable Use of the Platform

25.1. Users shall not use the Platform for unlawful, fraudulent, abusive, harmful, disruptive, or unauthorized purposes.

25.2. Prohibited conduct includes unauthorized access, interference with Platform operations, uploading malicious code, attempting to bypass security controls, submitting false information, harassing staff or students, copying protected materials, impersonating another person, violating academic integrity rules, or using the Platform in a manner that could damage the Institute or its users.

25.3. The Institute reserves the right to investigate suspected misuse, restrict access, terminate enrollment, report unlawful conduct, and pursue legal remedies.

26. Disclaimers of Warranties

26.1. The Platform, course content, learning systems, services, materials, certificates, communications, and resources are provided on an “as is” and “as available” basis.

26.2. To the fullest extent permitted by law, the Institute disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted access, error-free operation, accuracy, completeness, reliability, employability, career advancement, certificate acceptance, or regulatory suitability.

26.3. The Institute does not warrant that the Platform will be uninterrupted, secure, free from defects, free from viruses, or compatible with every device, browser, operating system, or assistive technology.

27. Limitation of Liability

27.1. To the fullest extent permitted by applicable law, the Institute, its owners, officers, directors, employees, contractors, affiliates, vendors, instructors, and partners shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or economic damages arising out of or relating to use of the Platform, enrollment, program participation, course completion, failure to complete a program, certificate non-recognition, employment non-selection, loss of opportunity, technical failure, data loss, or reliance on educational content.

27.2. The Institute shall not be liable for decisions made by employers, clients, licensing bodies, regulators, immigration authorities, credentialing agencies, academic institutions, third-party partners, or external platforms.

27.3. To the fullest extent permitted by law, the total aggregate liability of the Institute for any claim shall not exceed the amount actually paid by the claimant to the Institute for the specific program giving rise to the claim during the three (3) months preceding the event giving rise to liability.

28. Indemnification

28.1. You agree to indemnify, defend, and hold harmless the Institute, Health and Psychiatrists Consultants LLC, its affiliates, owners, officers, directors, employees, contractors, instructors, vendors, and partners from and against any claims, damages, liabilities, losses, expenses, or costs arising out of or related to:

1. your use or misuse of the Platform;
   b. your violation of these Terms;
   c. your violation of law or third-party rights;
   d. your academic misconduct or misrepresentation;
   e. your misuse of certificates or Institute materials;
   f. your reliance on course content beyond its educational purpose;
   g. your interactions with employers, partners, institutions, or third parties.

29. Termination, Suspension, and Revocation of Access

29.1. The Institute may suspend, restrict, or terminate access to the Platform, learning systems, course materials, assessments, certificates, support services, or institutional communications at any time where the Institute reasonably determines that a user has violated these Terms, failed to pay fees, engaged in misconduct, created security risk, provided false information, abused staff, misused content, or otherwise acted inconsistently with Institute standards.

29.2. Termination does not waive any payment obligations, confidentiality obligations, intellectual property restrictions, indemnification duties, or limitations of liability.

30. Force Majeure

30.1. The Institute shall not be liable for failure or delay in performance caused by events beyond its reasonable control, including natural disasters, pandemics, cyber incidents, regulatory changes, war, civil unrest, internet outages, platform failures, power interruptions, telecommunications disruptions, payment processor failures, vendor failures, labor disruptions, or governmental actions.

31. Governing Law

31.1. These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to conflict of law principles.

32. Dispute Resolution, Arbitration, and Class Action Waiver

32.1. Any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, enrollment, services, course access, payments, certificates, or communications shall be resolved exclusively through final and binding arbitration administered in accordance with applicable arbitration rules.

32.2. Arbitration shall be conducted on an individual basis. You expressly waive the right to participate in any class action, collective action, representative action, private attorney general action, or consolidated proceeding.

32.3. You knowingly waive any right to trial by jury.

32.4. Nothing in this section shall prevent the Institute from seeking injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property, confidential information, student records, platform security, or unauthorized use of its materials.

33. Changes to These Terms

33.1. The Institute reserves the right to modify these Terms at any time. Updated Terms will be posted on the Platform and shall become effective upon posting unless otherwise stated.

33.2. Continued use of the Platform, continued enrollment, continued access to coursework, or continued participation in Institute services after updates constitutes acceptance of the revised Terms.

34. Severability

34.1. If any provision of these Terms is held invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.

34.2. Any invalid or unenforceable provision shall be interpreted to the maximum extent permitted by law to preserve its intended effect.

35. Entire Agreement

35.1. These Terms, together with the Institute’s Privacy Policy, Cookie Policy, Refund Policy, Accessibility Statement, Disclaimer pages, enrollment agreements, and any program-specific rules incorporated by reference, constitute the entire agreement between you and the Institute regarding use of the Platform and participation in Institute services.

35.2. In the event of conflict between these Terms and a separately executed written agreement signed by authorized representatives of the Institute, the separately executed agreement shall control solely with respect to the subject matter covered therein.

36. Contact Information

For legal notices, questions, or concerns regarding these Terms:

Health & Institute

A DBA of Health and Psychiatrists Consultants LLC

3919 Tampa Road

Oldsmar, Florida 34677, USA

Phone: +1 (321) 233-1516

Email: [email protected]

PRIVACY POLICY

Health & Institute

A DBA of Health and Psychiatrists Consultants LLC

Effective Date: [Insert Date]

1. Introduction and Scope

1.1. This Privacy Policy (the “Policy”) describes how Health and Psychiatrists Consultants LLC, a Florida limited liability company doing business as Health & Institute (the “Company,” “Institute,” “we,” “us,” or “our”), collects, uses, stores, discloses, processes, retains, and protects personal information in connection with your access to and use of the website located at https://healthandinstitute.com (the “Platform”), as well as any educational, enrollment, admissions, student support, institutional inquiry, training, certification, assessment, payment, communication, and learning management services offered through or in connection with the Platform.

1.2. The Institute’s principal place of business and contact details for purposes of this Policy are:

Health & Institute
A DBA of Health and Psychiatrists Consultants LLC
3919 Tampa Road
Oldsmar, Florida 34677, USA
Phone: +1 (321) 233-1516
Email: [email protected]

1.3. This Policy applies to prospective students, enrolled students, applicants, users, graduates, institutional partners, employer partners, website visitors, and any other individuals whose information is collected or processed through the Platform or Institute systems.

1.4. This Policy is intended to comply with applicable U.S. privacy, consumer protection, data security, and breach notification laws, including the Federal Trade Commission Act and applicable state privacy laws. The Federal Trade Commission provides business guidance on privacy and security practices, and businesses are expected to make accurate disclosures regarding how information is collected, used, shared, and protected. (Federal Trade Commission)

2. Nature of the Platform and Educational Data Context

2.1. Health & Institute operates as a digital education, professional learning, training, and workforce-readiness platform. The website describes the Institute as offering 3-week intensive, 100% virtual, U.S.-integrated professional training pathways, including healthcare-adjacent and administrative programs delivered through technology-enabled systems. (Health and Institute)

2.2. The Institute may collect and process information relating to applications, admissions, enrollment, tuition, course participation, LMS activity, assessment performance, communications, certificates, institutional inquiries, and partner pathway eligibility.

2.3. Unless expressly stated in writing, the Institute is not a university receiving U.S. federal education funding, a government licensing authority, or a healthcare provider delivering clinical care through the Platform. Accordingly, certain laws applicable to universities, public schools, licensed healthcare providers, or HIPAA-covered clinical services may not apply to all Institute activities. Where a specific law applies to particular data or activity, the Institute will process such information in accordance with that law.

2.4. Where the Institute provides HIPAA-related training, healthcare compliance education, or healthcare-adjacent coursework, such training content does not itself mean that all student data processed by the Institute constitutes Protected Health Information (“PHI”) under HIPAA. Any healthcare privacy obligations arising from future employment, client placement, clinical practice, or covered-entity workflows are governed by the applicable employer, client, covered entity, business associate arrangement, or legal context.

3. Categories of Information Collected

3.1. The Institute may collect personal information directly from you, automatically through your use of the Platform, through learning management systems or education technology platforms, from institutional partners, from payment processors, and from service providers used to administer programs.

3.2. Information collected directly from users may include name, email address, telephone number, mailing address, country or region, age or date of birth where necessary for eligibility purposes, educational background, professional experience, resume or CV information, program interest, enrollment details, submitted documents, personal statements, application responses, institutional inquiry information, and communications with the Institute.

3.3. Student and learner information may include application status, enrollment status, program selection, course progress, module completion, attendance or participation records where applicable, LMS login activity, time spent in learning modules, assessment attempts, grades or scores, certificate eligibility, certificate issuance records, instructor or support communications, disciplinary records, support tickets, appeals, and academic integrity review information.

3.4. Payment and transaction information may include tuition status, invoice details, payment confirmation, refund requests, sponsored-seat status, scholarship or free-access eligibility, payment processor transaction identifiers, billing address, and related financial administration data. The Institute does not intend to store full payment card numbers where payment processing is handled by third-party payment processors.

3.5. Technical and usage information may include IP address, browser type, operating system, device identifiers, pages visited, referral source, time and date of access, interaction data, cookies, analytics events, approximate location derived from technical data, and security logs.

3.6. Institutional partner and employer inquiry data may include organization name, contact person, job title, email, telephone number, region, partnership interest, learner cohort requirements, workforce development goals, and information submitted through institutional prospectus or partnership request forms.

3.7. The Institute may also collect feedback, testimonials, survey responses, support communications, uploaded files, assessment responses, and any other information voluntarily submitted by users. Users should avoid submitting unnecessary sensitive information unless specifically requested through secure channels.

4. Sensitive Information

4.1. The Institute may collect certain information that may be considered sensitive under applicable state privacy laws, including educational background, professional history, financial or tuition-related information, account credentials, assessment performance, identity verification information, or information relating to eligibility for specific training pathways.

4.2. The Platform is not intended for the submission of highly sensitive personal information unless expressly requested through secure channels. Users should not submit Social Security numbers, government identification numbers, bank account credentials, medical records, patient information, protected health information belonging to third parties, passwords, or confidential employer/client data through general website forms, email, or unsecured communication channels.

4.3. The Institute disclaims responsibility for sensitive information voluntarily submitted outside designated secure systems, except to the extent required by applicable law.

5. Purposes of Collection and Use

5.1. The Institute may collect and use personal information for lawful educational, administrative, operational, and business purposes, including admissions review, enrollment administration, course delivery, student support, identity verification, tuition processing, program access, assessment administration, certificate issuance, recordkeeping, compliance, communications, institutional partnership review, and Platform operation.

5.2. The Institute may use student data to administer learning experiences, monitor course progress, assess completion, evaluate academic performance, investigate misconduct, issue certificates, maintain records, provide technical support, and improve curriculum design.

5.3. The Institute may use information to communicate with users regarding admissions, enrollment, course access, tuition, deadlines, assessments, certificates, support requests, policy updates, institutional opportunities, partner pathways, and promotional information, subject to applicable consent and opt-out rights.

5.4. The Institute may use aggregated, anonymized, or de-identified information for analytics, curriculum improvement, quality assurance, institutional reporting, market research, program design, and operational planning.

5.5. The Institute may use information to detect, prevent, investigate, or respond to fraud, abuse, security incidents, unauthorized access, academic misconduct, intellectual property violations, payment disputes, legal claims, or violations of Institute policies.

6. Legal Bases and Compliance Positioning

6.1. The Institute processes information where necessary to provide requested services, administer enrollment, perform contractual obligations, comply with legal duties, pursue legitimate business interests, protect security, obtain consent where required, and maintain accurate institutional records.

6.2. In jurisdictions that require specific legal bases for processing, such bases may include performance of a contract, legitimate interests, consent, legal compliance, fraud prevention, and protection of legal rights.

6.3. The Institute does not represent that all student information is regulated by a single privacy law. Different categories of information may be governed by different legal standards depending on the user’s location, the nature of the information, the applicable service, and the relationship between the Institute and the user.

7. Learning Management Systems, Education Technology, and Analytics

7.1. The Institute may use third-party learning management systems, educational technology platforms, video tools, communication systems, analytics tools, assessment platforms, and hosting providers to deliver coursework and manage student participation. The website references iSpring Learn as part of the Institute’s learning management and analytics structure. (Health and Institute)

7.2. Such systems may collect and process LMS activity data, including login information, course progress, module completion, quiz and assessment activity, time spent in learning materials, device information, and technical logs.

7.3. LMS and assessment data may be used to determine completion status, certificate eligibility, academic performance, support needs, quality assurance, and program improvement.

7.4. Third-party technology providers may process information on the Institute’s behalf subject to applicable contractual obligations, platform terms, and privacy practices.

8. HIPAA Training, Healthcare Content, and Health-Related Education Data

8.1. The Institute may provide HIPAA compliance training, healthcare documentation training, data privacy education, medical terminology, clinical operations education, and related healthcare-adjacent coursework. The website references HIPAA compliance training and healthcare data integrity training as part of the Institute’s educational model. (Health and Institute)

8.2. The Institute does not knowingly request or require students to submit actual patient PHI as part of general coursework, admissions, assessments, or website forms. Students must not upload or disclose real patient records, client records, employer records, or protected health information unless expressly authorized through a controlled and legally compliant process.

8.3. Any simulated patient scenarios, sample documentation, educational cases, or training exercises are intended for instructional use and should not include real patient identifiers unless specifically authorized and governed by appropriate legal safeguards.

8.4. Completion of HIPAA training does not itself make a learner, employer, healthcare practice, remote worker, contractor, organization, system, workflow, or client “HIPAA compliant.” HIPAA compliance depends on operational safeguards, legal agreements, role-based access controls, policies, supervision, and implementation by the applicable covered entity, business associate, employer, client, or organization.

8.5. The FTC Health Breach Notification Rule applies to certain vendors of personal health records and related entities in the event of a breach involving unsecured information; while the Institute is primarily an educational platform, any health-related consumer data handled outside HIPAA may be evaluated under applicable FTC or state privacy rules where relevant. (Federal Trade Commission)

9. Disclosure of Information

9.1. The Institute may disclose personal information to service providers that support website hosting, learning management systems, payment processing, email delivery, SMS or communication tools, analytics, cloud storage, security monitoring, customer relationship management, technical support, and administrative operations.

9.2. The Institute may disclose student information internally to authorized personnel, instructors, administrators, support staff, compliance personnel, finance personnel, IT personnel, and management where necessary to administer programs, provide services, resolve issues, or protect institutional interests.

9.3. The Institute may disclose information to institutional partners, employer partners, Health & Group-affiliated entities, Health & Virtuals, or other partner pathways where the user has requested or consented to such referral, application, sponsored access, placement review, eligibility evaluation, or institutional coordination.

9.4. The Institute may disclose information where required by law, subpoena, court order, regulatory request, law enforcement request, government inquiry, or legal process, or where necessary to protect the rights, safety, property, security, or legal interests of the Institute, users, partners, or others.

9.5. The Institute may disclose aggregated, anonymized, or de-identified information for institutional reporting, program improvement, quality assurance, marketing, research, or business purposes, provided such information does not reasonably identify an individual.

9.6. The Institute does not sell personal information for monetary consideration. However, certain disclosures to partners or affiliates for program administration, admissions processing, sponsored access, or pathway facilitation may be considered “sharing” under some state privacy laws, depending on context. Where required by law, users may request to opt out of such sharing.

10. Health & Group Affiliates and Partner Pathways

10.1. The Institute may coordinate with affiliated entities within the Health & Group ecosystem, including where a student applies through, is sponsored by, or seeks consideration for a workforce pathway associated with another Health & Group entity.

10.2. The website references a partnership with Health & Virtuals through which certain international applicants may access training at no cost and follow a training-to-placement pathway. (Health and Institute)

10.3. Where a user voluntarily registers through a partner pathway, requests placement consideration, applies for sponsored access, or authorizes referral, the Institute may share relevant information with the applicable partner for eligibility review, training access, assessment, communication, operational administration, and pathway evaluation.

10.4. Partner pathways are subject to separate policies, eligibility standards, assessments, agreements, and privacy practices. Completion of an Institute program does not guarantee employment, placement, interview selection, client assignment, or acceptance by any partner.

11. Payment Processors and Financial Information

11.1. Where users pay tuition, fees, registration charges, or other amounts, payment information may be processed by third-party payment processors.

11.2. The Institute may receive transaction confirmations, payment status, billing details, invoice information, refund status, and related payment administration data.

11.3. The Institute does not intend to store full payment card details where such data is handled by third-party processors. Payment processors are responsible for their own systems, security, and privacy practices.

12. Cookies, Tracking Technologies, and Website Analytics

12.1. The Platform may use cookies, pixels, scripts, tags, local storage, analytics tools, and similar technologies to enable functionality, measure website performance, understand user interactions, improve user experience, support admissions and inquiry workflows, attribute marketing sources, and maintain security.

12.2. Cookie and tracking technologies may collect technical and usage information such as IP address, device identifiers, browser type, pages visited, referral source, time spent on pages, and interaction events.

12.3. The Institute does not knowingly use cookies or tracking tools to collect real patient records, third-party PHI, or clinical care information.

12.4. Users may manage cookie preferences through browser settings or any cookie management interface made available by the Institute. Some functionality may not operate properly if cookies are disabled.

12.5. Additional information may be provided in the Institute’s Cookie Policy.

13. Communications, Email, SMS, and Marketing

13.1. By submitting contact information, applying for a program, requesting information, creating an account, enrolling in a course, or communicating with the Institute, you consent to receive communications by email, telephone, SMS, messaging application, LMS notification, or other electronic means.

13.2. Communications may include admissions messages, program updates, tuition notices, deadlines, assessment reminders, certificate information, account alerts, support responses, legal notices, security notices, institutional opportunities, partner pathway information, and promotional content.

13.3. You may opt out of non-essential marketing communications in accordance with applicable law. The Institute may continue to send transactional, academic, enrollment, legal, payment, security, support, and service-related communications.

13.4. Message and data rates may apply for SMS or mobile communications.

14. Data Retention

14.1. The Institute retains personal information for as long as necessary to fulfill the purposes described in this Policy, including educational administration, student recordkeeping, certificate verification, legal compliance, payment administration, dispute resolution, fraud prevention, quality assurance, and enforcement of agreements.

14.2. Student records, assessment records, certificate issuance records, payment records, communications, and academic integrity records may be retained for multiple years after enrollment or completion where reasonably necessary for verification, compliance, legal defense, institutional reporting, or administrative purposes.

14.3. The Institute may retain certain information even after a deletion request where retention is necessary to comply with legal obligations, complete transactions, resolve disputes, prevent fraud, maintain academic records, enforce agreements, protect rights, or maintain security.

15. Data Security

15.1. The Institute implements commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, misuse, or destruction.

15.2. Such safeguards may include role-based access controls, secure hosting, encryption where appropriate, account authentication, access logging, workforce confidentiality obligations, vendor management, security monitoring, and incident response processes.

15.3. The FTC emphasizes that effective data security begins with understanding what information a business has, how it moves through the organization, and who has access to it. (Federal Trade Commission)

15.4. No method of electronic transmission or storage is completely secure. The Institute does not guarantee absolute security and disclaims liability for unauthorized access arising from circumstances beyond its reasonable control.

16. Children and Minors

16.1. The Platform is intended for individuals who are at least eighteen (18) years old, unless a minor participates with appropriate parent or guardian involvement and the Institute expressly permits such participation.

16.2. The Institute does not knowingly collect personal information from children under the age of thirteen (13). If the Institute becomes aware that it has collected such information without legally required consent, it will take reasonable steps to delete the information.

16.3. Where minors are permitted to participate in any program, the Institute may require parental or guardian consent and may process information in accordance with applicable law.

17. State Privacy Rights

17.1. Subject to applicable law and eligibility thresholds, users may have rights regarding their personal information, including the right to know what personal information is collected, used, disclosed, or shared; the right to request deletion; the right to request correction; the right to access or obtain a copy of information; the right to opt out of certain sale or sharing activities; and the right not to be discriminated against for exercising privacy rights.

17.2. The California Attorney General states that the CCPA provides California consumers rights including the right to know what personal information businesses collect and how it is used and shared, the right to delete personal information, the right to opt out of sale or sharing, and the right to non-discrimination for exercising those rights. (California Attorney General)

17.3. To exercise applicable privacy rights, users may contact the Institute using the contact information provided below. The Institute may verify the identity and authority of the requester before fulfilling a request.

17.4. The Institute may deny or limit requests where permitted by law, including where information must be retained for educational records, certificate verification, legal compliance, security, fraud prevention, transaction completion, dispute resolution, or legitimate institutional purposes.

18. Do Not Track and Global Privacy Control

18.1. Some browsers transmit “Do Not Track” signals. Due to the absence of a uniform industry standard, the Platform may not respond uniformly to such signals.

18.2. Where required by applicable state law, the Institute will honor legally recognized privacy preference signals, including Global Privacy Control, to the extent such signals apply to the Institute and the relevant processing activity.

19. International Users and Cross-Border Transfers

19.1. The Platform is operated from the United States. Users who access the Platform from outside the United States acknowledge that their information may be transferred to, stored in, and processed in the United States or other jurisdictions where the Institute or its service providers operate.

19.2. Data protection laws in the United States may differ from those in your country of residence.

19.3. By using the Platform or submitting information, you acknowledge such transfer and processing, subject to applicable law.

20. Third-Party Websites and External Links

20.1. The Platform may include links to third-party websites, LMS providers, payment processors, institutional partners, social media platforms, professional associations, recognition bodies, or affiliated services.

20.2. The Institute does not control and is not responsible for the privacy practices, security standards, content, availability, or policies of third parties.

20.3. Users are encouraged to review the privacy policies and terms of third-party services before submitting information or creating accounts with them.

21. Automated Systems and AI-Supported Processing

21.1. The Institute may use automated systems, analytics, workflow tools, or AI-supported tools to assist with administrative operations, admissions triage, communication routing, support workflows, fraud detection, learning analytics, or service improvement.

21.2. Such systems do not replace final academic judgment, clinical judgment, legal judgment, or employment decision-making where human review is required or appropriate.

21.3. The Institute does not use automated tools to independently grant licenses, issue government-recognized credentials, guarantee employment, or make legally binding employment decisions.

22. Academic Integrity, Security, and Misconduct Investigations

22.1. The Institute may process student data, LMS activity, assessment logs, IP addresses, timestamps, submissions, communication records, and account activity where necessary to investigate suspected cheating, plagiarism, impersonation, credential sharing, unauthorized access, abuse, harassment, or misuse of Institute systems.

22.2. Information collected during such investigations may be used to suspend access, invalidate assessments, withhold or revoke certificates, enforce policies, respond to disputes, and protect the integrity of Institute programs.

23. Testimonials, Feedback, and Public Use of Information

23.1. The Institute will not knowingly publish identifiable student testimonials, photographs, videos, names, likenesses, or success stories for marketing purposes without appropriate consent.

23.2. If a user voluntarily provides a testimonial, endorsement, image, video, or public feedback, the Institute may request consent to use such material in promotional, institutional, or educational communications.

23.3. Users may withdraw consent for future use where applicable, but withdrawal may not require removal of materials already lawfully published or distributed before the withdrawal, except where required by law.

24. Breach Notification

24.1. In the event of a data breach involving personal information, the Institute will provide notification where required by applicable federal or state law.

24.2. Notification may include information regarding the nature of the incident, types of information involved, steps taken by the Institute, and recommended protective measures.

24.3. The Institute may also notify service providers, institutional partners, regulators, law enforcement, or affected individuals as required or permitted by law.

25. Limitations of Privacy Protection

25.1. You acknowledge that internet-based systems, email, SMS, learning platforms, cloud services, and digital communications may involve inherent security risks.

25.2. The Institute is not responsible for unauthorized access, disclosure, or loss caused by user-side device compromise, weak passwords, shared credentials, unsecured networks, third-party platform failure, or circumstances beyond its reasonable control.

26. Changes to This Policy

26.1. The Institute may update or modify this Policy at any time. Updated versions will be posted on the Platform and shall become effective upon posting unless otherwise stated.

26.2. The Institute will not materially expand the use of previously collected personal information in a manner inconsistent with prior disclosures without appropriate notice or consent where required by law.

26.3. Continued use of the Platform, continued enrollment, continued course access, or continued communication with the Institute after updates constitutes acceptance of the revised Policy.

27. Contact Information

For privacy-related inquiries, requests, notices, or complaints:

Health & Institute

A DBA of Health and Psychiatrists Consultants LLC

3919 Tampa Road

Oldsmar, Florida 34677, USA

Phone: +1 (321) 233-1516

Email: [email protected]

COOKIE POLICY

Health & Institute

A DBA of Health and Psychiatrists Consultants LLC

Effective Date: [Insert Date]

1. Introduction and Scope

1.1. This Cookie Policy (the “Policy”) explains how Health and Psychiatrists Consultants LLC, a Florida limited liability company doing business as Health & Institute (the “Company,” “Institute,” “we,” “us,” or “our”), uses cookies, pixels, scripts, tags, local storage, software development kits, device identifiers, analytics tools, and similar tracking technologies in connection with your access to and use of the website located at https://healthandinstitute.com (the “Platform”), including admissions forms, program pages, tuition pages, institutional inquiry pages, learning access points, communication tools, and any related educational or administrative services.

1.2. The Institute’s principal place of business and contact details for purposes of this Policy are:

Health & Institute

A DBA of Health and Psychiatrists Consultants LLC

3919 Tampa Road

Oldsmar, Florida 34677, USA

Phone: +1 (321) 233-1516

Email: [email protected]

1.3. This Policy is intended to supplement the Institute’s Privacy Policy, Terms and Conditions, Accessibility Statement, Data Security & Compliance Page, and any student enrollment or program-specific policies. In the event of a conflict between this Policy and a more specific written agreement or legally required privacy notice, the more specific or legally controlling document shall govern solely with respect to the applicable subject matter.

1.4. By accessing or using the Platform, you acknowledge that cookies and similar technologies may be used in accordance with this Policy, subject to applicable law and your available privacy choices.

2. Nature of Cookies and Similar Technologies

2.1. Cookies are small data files placed on a device when a user visits a website. They may allow a website to recognize a device, maintain a session, remember preferences, measure usage, support security, or enable certain features. The Federal Trade Commission explains that websites and apps may use technologies such as cookies, pixels, device fingerprinting, and unique identifiers to track online activity and remember preferences. (Consumer Advice)

2.2. In addition to cookies, the Institute may use similar technologies, including web beacons, tracking pixels, scripts, tags, local storage objects, embedded content technologies, and analytics identifiers. These technologies may function differently but are collectively referred to in this Policy as “cookies” or “tracking technologies” unless otherwise stated.

2.3. Cookies may be “session cookies,” which expire when a browser session ends, or “persistent cookies,” which remain on the device for a defined period or until deleted by the user. Cookies may also be “first-party cookies,” placed directly by the Platform, or “third-party cookies,” placed by service providers or embedded technologies used to support Platform operations.

3. Educational Platform Context

3.1. Health & Institute operates as a digital education and professional learning platform. The website describes the Institute as offering virtual professional learning, 3-week intensive programs, U.S.-integrated education pathways, HIPAA compliance training, healthcare-adjacent programs, institutional recognition, and LMS-based delivery. (Health and Institute)

3.2. Because the Platform may involve admissions, student inquiries, institutional partnership requests, course access, LMS activity, assessment records, certificate eligibility, tuition pages, and career pathway communications, cookies and tracking technologies may be used in connection with educational, administrative, security, analytics, and communication workflows.

3.3. The Institute does not knowingly use cookies or tracking technologies to collect actual patient records, third-party Protected Health Information, clinical treatment records, or real patient data through general website browsing. Users must not submit actual patient information through general website forms, unsecured communications, or cookie-enabled public pages.

4. Categories of Cookies Used

4.1. The Platform may use the categories of cookies and tracking technologies described below. The specific cookies deployed may change over time depending on the Institute’s website configuration, LMS tools, admissions workflows, analytics systems, security tools, and third-party service providers.

4.1.1. Strictly Necessary Cookies

Strictly necessary cookies are required for core Platform functionality and security. These cookies may support website navigation, secure page access, form submission, session management, fraud prevention, load balancing, consent preference storage, account security, and protection against malicious activity. Without these cookies, certain parts of the Platform may not function properly.

4.1.2. Functional Cookies

Functional cookies support usability and user experience. These cookies may remember preferences, form progress, display settings, accessibility-related preferences, regional choices, or other settings that make the Platform easier to use.

4.1.3. Analytics and Performance Cookies

Analytics and performance cookies help the Institute understand how users interact with the Platform, including which pages are visited, which programs attract interest, how users navigate admissions or inquiry pages, and whether technical errors occur. Analytics data may be used to improve website performance, student inquiry flows, program page design, and user experience.

4.1.4. Education Technology and LMS Cookies

Where users access course content, learning systems, assessments, LMS dashboards, or student portals, cookies may be used to authenticate users, maintain secure learning sessions, track progress, support assessment functionality, remember course state, record module completion, and enable learning analytics. The website references the iSpring Learn Learning Management System as part of its instructional delivery and analytics framework. (Health and Institute)

4.1.5. Marketing and Attribution Cookies

The Platform may use marketing or attribution cookies to understand how prospective students, institutional partners, or visitors arrived at the website, including whether they came from search engines, social media, referral links, email campaigns, or partner sources. These cookies may support campaign measurement, outreach improvement, and admissions funnel analysis.

4.1.6. Security and Fraud Prevention Technologies

The Platform may use cookies, scripts, IP logging, device signals, or related tools to detect abuse, prevent spam, protect forms, secure accounts, investigate unauthorized access, and maintain the integrity of admissions, inquiry, and learning systems.

5. Purposes of Cookie Usage

5.1. The Institute may use cookies and similar technologies for purposes including, but not limited to, enabling website functionality, maintaining secure sessions, facilitating admissions and inquiry submissions, supporting LMS access, tracking course progress where applicable, improving Platform performance, diagnosing technical issues, preventing fraud or abuse, remembering user preferences, measuring program interest, attributing marketing sources, and improving institutional communications.

5.2. Cookies may also be used to support compliance, security, auditing, user support, and operational recordkeeping, including where necessary to investigate suspected misuse, unauthorized access, academic misconduct, fraudulent submissions, or technical disruptions.

5.3. The Institute does not use cookies to independently grant certificates, determine final academic standing, issue government-recognized credentials, guarantee employment, make clinical decisions, or provide regulated professional licensing determinations.

6. Information Collected Through Cookies

6.1. Cookies and tracking technologies may collect or infer information such as IP address, browser type, operating system, device type, approximate location, referral source, pages viewed, time spent on pages, click activity, form interaction events, session identifiers, cookie consent preferences, LMS access events, authentication status, and technical error logs.

6.2. In LMS or student portal contexts, cookies may support the processing of learning-related activity such as login status, module access, session continuity, progress tracking, assessment functionality, and course navigation.

6.3. Information collected through cookies may be considered personal information under certain state privacy laws where it identifies, relates to, describes, can reasonably be associated with, or could reasonably be linked to a particular user or device.

7. Cookies and Student Data

7.1. Cookies and tracking technologies may interact with student data where a user logs into a learning system, accesses course materials, participates in assessments, uses a student portal, submits assignments, or communicates through an authenticated platform.

7.2. The Institute uses such technologies to support legitimate educational and administrative functions, including maintaining secure access, preserving session continuity, supporting LMS functionality, and improving learning delivery.

7.3. The Institute does not knowingly use student LMS activity for unrelated behavioral advertising in a manner inconsistent with this Policy or applicable law.

8. Cookies, HIPAA Training, and Healthcare-Adjacent Content

8.1. The Platform includes healthcare-adjacent education and may reference HIPAA compliance training, U.S. healthcare systems, clinical operations, medical scheduling, documentation, and related training pathways. (Health and Institute)

8.2. Cookie usage in connection with healthcare-related course pages or HIPAA training pages is intended for website functionality, analytics, educational access, security, and administrative purposes. It is not intended to collect or process actual patient PHI.

8.3. Users must not enter real patient identifiers, patient records, clinical records, employer PHI, or third-party health data into general website forms, open-text fields, analytics-enabled pages, or unsecured communications.

8.4. If a specific controlled training environment requires handling simulated records, de-identified examples, or compliance exercises, such use will be governed by applicable course instructions and Institute policies.

9. Third-Party Cookies and Service Providers

9.1. The Platform may use third-party services that place cookies or collect technical data in connection with hosting, analytics, learning management, form management, payment processing, communications, security, advertising attribution, and institutional inquiry processing.

9.2. Such third-party services may include learning management systems, analytics providers, cloud hosting providers, content delivery networks, security tools, CRM tools, email/SMS tools, payment processors, embedded media providers, and social media integrations.

9.3. Third-party providers may process information according to their own privacy policies and service terms. The Institute does not control all third-party cookie practices but uses commercially reasonable efforts to work with service providers that support appropriate privacy and security standards.

9.4. The FTC notes that some services are provided through third-party websites with different privacy policies and may use persistent cookies; users should understand that third-party services may operate under separate privacy practices. (Federal Trade Commission)

10. Marketing, Advertising, and Tracking Limitations

10.1. The Institute may use limited marketing and attribution technologies to evaluate campaign performance, understand how users discover the Platform, improve admissions communications, and measure interest in programs or institutional partnerships.

10.2. The Institute does not knowingly use cookies to create detailed profiles based on unlawful discrimination, protected class status, or actual patient health information.

10.3. The Institute does not knowingly use cookies to represent that a learner has achieved employment, certification recognition, licensure eligibility, immigration eligibility, or placement eligibility.

10.4. Marketing or attribution data shall not be interpreted as an admission decision, academic decision, employment decision, clinical decision, or credentialing determination.

11. Cookie Consent and Preference Management

11.1. Where required by applicable law, the Institute may provide a cookie banner, consent tool, preference center, or similar mechanism enabling users to accept, reject, or customize non-essential cookie categories.

11.2. Users may control cookies through browser settings, device settings, consent tools, opt-out mechanisms provided by third-party vendors, or privacy controls made available on the Platform.

11.3. Disabling certain cookies may affect Platform functionality, including form submissions, account login, LMS access, course progress tracking, assessment access, payment processing, or user preferences.

11.4. Essential cookies may remain active where necessary to provide requested services, maintain security, store user privacy choices, or operate the Platform.

12. Do Not Track and Global Privacy Control

12.1. Some browsers transmit “Do Not Track” signals. Due to the absence of a uniform industry standard, the Platform may not respond uniformly to such signals.

12.2. Where required by applicable state law, the Institute will recognize and honor legally required privacy preference signals, including Global Privacy Control, to the extent applicable to the Institute and the relevant processing activity.

12.3. The California Attorney General explains that the California Consumer Privacy Act gives consumers rights including the right to opt out of sale or sharing of personal information, including through Global Privacy Control where applicable. (California Attorney General)

13. State Privacy Considerations

13.1. Certain cookie and tracking data may constitute personal information under state privacy laws, including where such information is linked or reasonably linkable to a user, device, account, or household.

13.2. Where applicable law requires disclosure of the categories of personal information collected, purposes of collection, retention criteria, or whether information is sold or shared, such information shall be provided in the Institute’s Privacy Policy, Cookie Policy, or other applicable notice.

13.3. California law requires notice regarding categories of personal information collected, purposes for collection or use, whether information is sold or shared, and retention periods or criteria, where the law applies to the business. (California Privacy Protection Agency)

13.4. Users may exercise applicable privacy rights through the contact information provided below, subject to verification and legal limitations.

14. Sale or Sharing of Cookie Data

14.1. The Institute does not sell cookie data for monetary consideration.

14.2. Certain third-party analytics, marketing, attribution, or advertising technologies may be considered “sharing” under some state privacy laws if they involve cross-context behavioral advertising or similar activities.

14.3. Where legally required, users may opt out of applicable sale or sharing of personal information through available privacy controls, cookie settings, browser privacy settings, or by contacting the Institute.

15. Retention of Cookie Data

15.1. Cookie retention periods vary depending on the cookie type, purpose, provider, and technical configuration.

15.2. Session cookies may expire when the browser is closed. Persistent cookies may remain for a defined period unless deleted earlier by the user or browser.

15.3. The Institute retains cookie-derived data only for as long as reasonably necessary for the disclosed purposes, including Platform operation, analytics, security, admissions workflow improvement, LMS functionality, compliance, and dispute resolution.

15.4. Where exact retention periods cannot be specified in advance, retention will be determined based on operational need, legal requirements, security considerations, platform configuration, and the nature of the data.

16. Children and Minors

16.1. The Platform is not intended for children under the age of thirteen (13), and the Institute does not knowingly use cookies to collect personal information from children under thirteen without legally required consent.

16.2. The Platform is generally intended for adult learners, professionals, institutional partners, and applicants. Where minors are permitted to participate in any program, additional consent or safeguards may apply.

17. International Users

17.1. The Platform is operated from the United States. Users accessing the Platform from outside the United States acknowledge that cookie-derived data and related information may be processed in the United States or other jurisdictions where the Institute or its service providers operate.

17.2. Cookie laws and consent requirements vary by jurisdiction. Where required by applicable law, the Institute may provide additional notices or consent mechanisms for users in specific jurisdictions.

18. Security of Cookie Data

18.1. The Institute implements commercially reasonable safeguards designed to protect cookie-derived information and related technical data from unauthorized access, misuse, or disclosure.

18.2. Such safeguards may include secure transmission protocols, access controls, vendor management, account authentication, logging, and monitoring.

18.3. No electronic system can guarantee absolute security. Users acknowledge that cookies, browser storage, device identifiers, internet communications, and third-party technologies involve inherent risks.

19. User Responsibilities

19.1. Users are responsible for managing their own device, browser, privacy settings, account credentials, and cookie preferences.

19.2. Users should avoid using shared or unsecured devices for LMS access, admissions submissions, payment activity, or student account access.

19.3. Users should not store passwords in browsers on shared devices, share student account credentials, or use unsecured public networks for sensitive educational or payment activity.

20. Changes to This Cookie Policy

20.1. The Institute reserves the right to amend or update this Cookie Policy at any time.

20.2. Updated versions will be posted on the Platform and shall become effective upon posting unless otherwise stated.

20.3. The Institute will not materially expand cookie use in a manner inconsistent with prior disclosures without appropriate notice or consent where required by law.

20.4. Continued use of the Platform after updates constitutes acceptance of the revised Policy.

21. Contact Information

For questions, requests, notices, or concerns regarding this Cookie Policy or cookie-related data practices:

Health & Institute

A DBA of Health and Psychiatrists Consultants LLC

3919 Tampa Road

Oldsmar, Florida 34677, USA

Phone: +1 (321) 233-1516

Email: [email protected]

DISCLAIMER

Health & Institute

A DBA of Health and Psychiatrists Consultants LLC

Effective Date: [Insert Date]

1. General Disclaimer and Scope

1.1. This Disclaimer (the “Disclaimer”) governs your access to and use of the website located at https://healthandinstitute.com (the “Platform”), including all content, program descriptions, course pages, admissions materials, tuition information, certificate descriptions, institutional partnership materials, student communications, training content, and related services provided by Health and Psychiatrists Consultants LLC, a Florida limited liability company doing business as Health & Institute (the “Company,” “Institute,” “we,” “us,” or “our”).

1.2. The Institute’s principal place of business and contact details for purposes of this Disclaimer are:

Health & Institute

A DBA of Health and Psychiatrists Consultants LLC

3919 Tampa Road

Oldsmar, Florida 34677, USA

Phone: +1 (321) 233-1516

Email: [email protected]

1.3. By accessing the Platform, submitting an inquiry, applying for admission, enrolling in a program, accessing course materials, completing assessments, receiving a certificate, or otherwise engaging with the Institute, you acknowledge that you have read, understood, and agreed to this Disclaimer.

1.4. This Disclaimer shall be read together with the Institute’s Terms and Conditions, Privacy Policy, Cookie Policy, Tuition and Refund Policy, Accessibility Statement, Data Security & Compliance Page, Student Code of Conduct, and any enrollment agreement or program-specific policy applicable to your use of the Platform or participation in Institute programs.

2. Academic and Educational Disclaimer

2.1. The Institute provides educational, training, professional development, workforce-readiness, and healthcare-adjacent learning programs. All content provided through the Platform is intended for educational and informational purposes only.

2.2. The Institute does not represent that any program, module, certificate, training pathway, assessment, learning resource, or course completion record is equivalent to a university degree, state-issued license, government-recognized diploma, board certification, regulated professional credential, or academic qualification unless expressly stated in writing.

2.3. The Institute is not a public university, state university, federal education agency, professional licensing board, immigration authority, government regulator, or degree-granting institution unless expressly stated in writing by the Institute and supported by applicable legal authorization.

2.4. Program descriptions, learning outcomes, course objectives, skill statements, curriculum outlines, and related educational claims are intended to describe the Institute’s instructional design and training objectives. They are not guarantees that every learner will achieve the same level of skill, readiness, comprehension, performance, professional competence, or employability.

2.5. Educational outcomes depend on multiple factors beyond the Institute’s control, including the learner’s prior education, work experience, English proficiency, technical ability, time commitment, attendance, discipline, assessment performance, learning environment, and adherence to Institute instructions.

3. Program Information and Curriculum Disclaimer

3.1. The Institute makes commercially reasonable efforts to maintain accurate and current program information on the Platform. However, program titles, course descriptions, tuition information, eligibility criteria, duration, modules, assessments, completion requirements, delivery methods, learning platforms, instructors, facilitators, certificates, and institutional partnership details may change from time to time.

3.2. References to a program being “intensive,” “virtual,” “U.S.-integrated,” “role-ready,” “career-aligned,” “healthcare-aligned,” or similar language are intended to describe the Institute’s educational design and market orientation and shall not be construed as a guarantee of employment, licensure, certification recognition, legal authorization to work, or professional acceptance.

3.3. Any reference to a program duration, including references to a three-week program structure, reflects the Institute’s intended training timeline or standard course design. It does not guarantee that all learners will complete the program within that period, nor does it guarantee certificate issuance, competency, placement eligibility, or professional readiness within that timeframe.

3.4. The Institute reserves the right to correct any typographical error, outdated statement, pricing error, program misdescription, or technical inaccuracy appearing on the Platform, and no such error shall create a binding obligation unless confirmed in a separate written agreement issued by the Institute.

4. Certification Disclaimer

4.1. The Institute may issue certificates of completion, participation, training, competency, internal certification, or program completion to learners who satisfy applicable requirements.

4.2. Unless expressly stated in writing, certificates issued by the Institute are internal educational credentials confirming completion of Institute-defined coursework or training requirements. Such certificates are not state licenses, professional licenses, board certifications, government-issued credentials, academic degrees, university diplomas, immigration credentials, or legally required professional authorizations.

4.3. Completion of any Institute program or receipt of any Institute certificate does not guarantee that the certificate will be accepted by any employer, healthcare practice, licensing body, regulator, academic institution, credentialing authority, immigration authority, professional association, client, or third-party platform.

4.4. The Institute does not warrant that any certificate will satisfy the requirements of any job posting, employer, client contract, professional role, staffing platform, state board, federal agency, foreign regulator, educational institution, or professional pathway.

4.5. Learners are solely responsible for determining whether a program, course, certificate, or training pathway satisfies the requirements of any third party before enrolling, paying tuition, applying for employment, seeking placement, or representing completion to others.

4.6. The Institute reserves the right to withhold, suspend, revoke, invalidate, or correct certificates where a learner fails to satisfy completion requirements, violates academic integrity rules, provides false information, engages in misconduct, fails to pay required fees, misuses Institute materials, or receives a certificate due to technical or administrative error.

5. Accreditation, Recognition, Membership, and Institutional Validation Disclaimer

5.1. The Platform may reference recognition, institutional memberships, digital education standards, distinctions, validation language, partner affiliations, industry alignment, quality claims, or similar institutional statements.

5.2. Unless expressly stated in writing, any recognition, membership, distinction, validation, approval, affiliation, partnership, or acknowledgement referenced on the Platform does not mean that the Institute is a government-accredited university, state-approved college, degree-granting school, professional licensing authority, public education institution, or official regulator.

5.3. Any reference to third-party recognition, association membership, quality distinction, educational standard, or institutional participation must be understood in the specific context in which it is presented and shall not be expanded by implication to mean broader governmental accreditation, licensure approval, degree authority, or universal recognition.

5.4. The Institute does not guarantee that any external organization, employer, government agency, educational institution, licensing board, credentialing body, or professional association will accept, recognize, approve, or give credit for any Institute program, certificate, coursework, transcript, completion record, or training pathway.

5.5. Learners and institutional partners are responsible for independently verifying the meaning, scope, and relevance of any accreditation, recognition, partnership, membership, or distinction before relying on it for academic, professional, regulatory, or employment purposes.

6. Career Outcomes, Placement, and Employment Disclaimer

6.1. The Platform may describe training programs as preparing learners for healthcare-adjacent, administrative, clinical operations, allied health support, care coordination, virtual assistant, billing, scribing, scheduling, legal support, HR/payroll, executive assistance, or other professional roles.

6.2. The Platform may also reference career pathways, workforce readiness, partner pathways, Health & Virtuals-linked opportunities, placement support, or training-to-placement language. Such references are intended to describe possible pathways, not guaranteed outcomes.

6.3. Completion of an Institute program does not guarantee employment, interview selection, job placement, client assignment, contractor engagement, salary, wages, promotion, income, work authorization, visa sponsorship, immigration benefit, employer acceptance, or acceptance into Health & Virtuals or any other affiliated or third-party platform.

6.4. Any placement, referral, shortlist, interview, or partner opportunity is subject to separate eligibility criteria, assessment results, professional conduct, communication skills, availability, language proficiency, technical readiness, client demand, market conditions, role-specific requirements, background checks, legal restrictions, and final discretion of the relevant employer, client, partner, or platform.

6.5. The Institute makes no representation that completion of a program will result in U.S.-based employment, international employment, remote work, healthcare employment, higher income, career advancement, or a specific professional role.

6.6. Any examples, testimonials, success stories, employment references, placement references, learner outcomes, or career pathway descriptions presented on the Platform are illustrative only and do not represent typical, guaranteed, or promised outcomes.

7. Income, Compensation, and Opportunity Disclaimer

7.1. The Institute does not guarantee any income, compensation, hourly rate, salary, contract amount, bonus, stipend, financial return, employment benefit, or professional opportunity as a result of enrollment, completion, certification, or participation in any program.

7.2. Any reference to career value, market relevance, income potential, role demand, global opportunity, U.S. healthcare career pathways, or professional advancement is general and informational only.

7.3. Actual outcomes vary significantly based on market demand, learner performance, employer discretion, regional conditions, prior experience, professional background, language proficiency, technical ability, legal eligibility, and other factors beyond the Institute’s control.

8. Healthcare Training and No Clinical Practice Disclaimer

8.1. The Institute may provide education relating to healthcare operations, clinical workflows, electronic health records, documentation, medical terminology, patient scheduling, scribing, billing, care coordination, assisted living administration, nursing home administration, allied health support, and related healthcare-adjacent roles.

8.2. All healthcare-related training is provided for educational, administrative, operational, workforce-readiness, and support-role preparation purposes only.

8.3. Institute programs do not authorize learners to diagnose, treat, prescribe, administer medication, perform clinical procedures, provide nursing care, provide dental care, provide chiropractic care, provide psychotherapy, provide medical advice, independently document clinical findings beyond permitted role scope, make clinical decisions, or perform any regulated healthcare function unless the learner independently holds all required licenses, authorizations, supervision, credentials, and legal permissions.

8.4. Learners must comply with all applicable laws, employer policies, client instructions, supervision requirements, scope-of-practice limitations, confidentiality obligations, and professional standards applicable to any future healthcare-related role.

8.5. The Institute is not responsible for any learner’s unauthorized practice, role misrepresentation, scope-of-practice violation, clinical error, employer policy violation, patient privacy breach, or misuse of training content in a real-world setting.

9. Advanced Practice and Licensed Professional Pathway Disclaimer

9.1. If the Platform references advanced practice, clinical, nursing, physician assistant, medical, dental, allied health, or other regulated professional pathways, such references are informational and educational unless expressly stated otherwise.

9.2. The Institute does not confer nurse practitioner status, physician assistant status, nursing licensure, medical licensure, dental licensure, therapy licensure, prescribing authority, board eligibility, or clinical practice authority.

9.3. Learners who already hold licenses or professional credentials remain solely responsible for complying with their applicable boards, continuing education rules, supervision requirements, jurisdictional restrictions, scope-of-practice limits, and renewal obligations.

9.4. Learners who do not hold required licenses must not represent themselves as licensed, credentialed, board-certified, clinically authorized, or legally permitted to practice based solely on Institute coursework or certificates.

10. HIPAA Training Disclaimer

10.1. The Institute may offer training related to HIPAA, patient confidentiality, healthcare privacy, healthcare data handling, documentation practices, and U.S. healthcare compliance.

10.2. Completion of HIPAA-related training does not, by itself, make a learner, employer, contractor, healthcare practice, remote worker, client, covered entity, business associate, workflow, software system, team, or organization “HIPAA compliant.”

10.3. HIPAA compliance depends on the implementation of appropriate administrative, physical, and technical safeguards, role-based access controls, workforce training, policies and procedures, business associate agreements, risk assessments, supervision, documentation, breach response processes, and lawful operational controls by the applicable covered entity, business associate, employer, or organization.

10.4. The Institute does not provide legal advice regarding HIPAA, privacy law, data security, or healthcare compliance. Any legal interpretation of HIPAA or related privacy obligations should be obtained from qualified legal counsel.

10.5. Learners are prohibited from submitting real patient Protected Health Information, medical records, patient identifiers, employer records, client records, or confidential healthcare data into general course assignments, website forms, public channels, or unsecured communications unless expressly authorized in a controlled and legally compliant training environment.

10.6. Any simulated patient scenarios, documentation exercises, compliance examples, or training cases provided by the Institute are for educational purposes and should not be treated as legal advice, clinical instruction, or authorization to handle real patient data outside lawful supervision and employer-approved systems.

11. No Medical, Legal, Financial, or Employment Advice

11.1. The Platform and Institute programs do not provide medical advice, legal advice, financial advice, immigration advice, tax advice, employment advice, or professional licensing advice.

11.2. Content relating to healthcare, documentation, privacy, billing, claims, workflows, patient interaction, professional conduct, or compliance is educational and must not be relied upon as a substitute for advice from licensed professionals, legal counsel, compliance officers, employers, supervisors, regulators, or credentialing authorities.

11.3. Users and learners are responsible for obtaining appropriate professional advice before making legal, regulatory, employment, immigration, academic, financial, clinical, or professional decisions.

12. Institutional Partner Disclaimer

12.1. The Platform may include institutional partnership materials, prospectuses, program descriptions, training proposals, workforce development language, or employer-facing information.

12.2. Any institutional materials, partnership discussions, proposals, program overviews, pricing references, cohort plans, or workforce-readiness claims are informational and non-binding unless incorporated into a separately executed written agreement signed by authorized representatives of the Institute.

12.3. The Institute does not guarantee institutional adoption, learner completion rates, placement outcomes, employer acceptance, regulatory approval, return on investment, workforce supply, operational success, or funding outcomes for any institutional partner.

12.4. Institutional partners are responsible for conducting their own due diligence and ensuring compliance with their own procurement rules, data protection obligations, employment laws, education laws, advertising rules, regulatory requirements, and operational policies.

13. Third-Party Platforms, Partners, and References Disclaimer

13.1. The Platform may reference third-party platforms, affiliated entities, partner organizations, learning systems, associations, technology providers, employers, healthcare organizations, or recognition bodies.

13.2. Unless expressly stated in writing, such references do not constitute endorsement, guarantee, accreditation, employment relationship, agency relationship, joint venture, legal responsibility, or assumption of liability by the Institute or by the referenced third party.

13.3. Third-party services may be governed by their own terms, privacy policies, platform rules, eligibility requirements, and operational limitations. The Institute is not responsible for third-party decisions, outages, errors, policies, rejections, admissions outcomes, employer decisions, client decisions, or data practices.

14. Technology, LMS, and Access Disclaimer

14.1. The Institute may deliver programs through third-party learning management systems, digital learning tools, video platforms, assessment systems, communication platforms, or related technologies.

14.2. The Institute does not guarantee uninterrupted access to the Platform, LMS, course materials, assessments, videos, downloadable materials, student portals, or communication tools.

14.3. Access may be interrupted by maintenance, outages, third-party service issues, internet failure, device incompatibility, security controls, software updates, payment issues, account restrictions, or circumstances beyond the Institute’s reasonable control.

14.4. Learners are responsible for maintaining the device, internet connection, browser compatibility, account credentials, email access, and technical environment necessary to participate in digital learning.

15. Advertising, Marketing, and Representation Disclaimer

15.1. The Institute endeavors to ensure that marketing and program information is accurate, clear, and not misleading. However, no marketing statement, promotional claim, program title, outcome statement, testimonial, partner reference, tuition reference, recognition reference, or pathway description should be interpreted as a guarantee.

15.2. The Federal Trade Commission states that objective advertising claims should be supported by a reasonable basis before dissemination; the Institute intends that all Platform claims be interpreted within that standard and within the limitations stated in this Disclaimer. (Health & Virtuals)

15.3. Users should not rely solely on promotional language when making enrollment, tuition, career, employment, or institutional decisions. Users should review program policies, eligibility criteria, refund policies, certificate limitations, and relevant third-party requirements before enrolling.

16. User Responsibility and Assumption of Risk

16.1. By using the Platform or enrolling in any program, you acknowledge that educational participation, certificate use, career planning, job applications, partner pathway applications, and professional development decisions involve personal responsibility and uncertainty.

16.2. You are solely responsible for evaluating whether a program is suitable for your goals, background, jurisdiction, employer requirements, financial circumstances, learning ability, technology access, and professional plans.

16.3. You assume responsibility for any decisions made based on Platform content, program descriptions, certificates, training materials, institutional communications, testimonials, or partner pathway information.

17. Limitation of Liability

17.1. To the fullest extent permitted by applicable law, the Institute, Health and Psychiatrists Consultants LLC, its affiliates, owners, officers, directors, employees, contractors, instructors, vendors, and partners shall not be liable for damages arising from reliance on Platform content, program non-completion, certificate non-recognition, failure to obtain employment, failure to obtain placement, loss of career opportunity, loss of income, employer rejection, client rejection, regulatory rejection, technical failure, LMS outage, third-party decision, or misunderstanding of program limitations.

17.2. The Institute shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, economic, or reliance-based damages arising out of or related to use of the Platform, enrollment, program participation, certificate use, partner pathway participation, or reliance on educational content.

17.3. Nothing in this Disclaimer is intended to limit liability where such limitation is prohibited by applicable law.

18. No Warranties

18.1. The Platform, programs, course materials, certificates, descriptions, resources, communications, institutional information, learning content, and related services are provided on an “as is” and “as available” basis.

18.2. The Institute disclaims all warranties, express or implied, including warranties of accuracy, completeness, reliability, fitness for a particular purpose, employability, certificate acceptance, regulatory suitability, uninterrupted access, error-free operation, non-infringement, and career advancement.

18.3. The Institute does not warrant that the Platform or programs will meet every user’s expectations, goals, employer requirements, licensing requirements, academic requirements, or professional needs.

19. Changes to This Disclaimer

19.1. The Institute reserves the right to modify or update this Disclaimer at any time.

19.2. Updated versions will be posted on the Platform and shall become effective upon posting unless otherwise stated.

19.3. Continued use of the Platform, continued enrollment, continued course access, or continued communication with the Institute after updates constitutes acceptance of the revised Disclaimer.

20. Contact Information

For questions, concerns, notices, or inquiries regarding this Disclaimer:

Health & Institute

A DBA of Health and Psychiatrists Consultants LLC

3919 Tampa Road

Oldsmar, Florida 34677, USA

Phone: +1 (321) 233-1516

Email: [email protected]

DATA SECURITY & COMPLIANCE

Health & Institute

A DBA of Health and Psychiatrists Consultants LLC

Effective Date: [Insert Date]

1. Overview and Security Commitment

1.1. Health and Psychiatrists Consultants LLC, a Florida limited liability company doing business as Health & Institute (the “Company,” “Institute,” “we,” “us,” or “our”), is committed to maintaining a comprehensive data security and compliance framework designed to protect the confidentiality, integrity, availability, and lawful use of personal information, student records, learning activity data, assessment records, institutional partner information, payment-related records, and other data processed in connection with the website located at https://healthandinstitute.com (the “Platform”).

1.2. The Institute’s principal place of business and contact details for purposes of this Data Security & Compliance Page are:

Health & Institute

A DBA of Health and Psychiatrists Consultants LLC

3919 Tampa Road

Oldsmar, Florida 34677, USA

Phone: +1 (321) 233-1516

Email: [email protected]

1.3. The Institute recognizes that digital education platforms may process sensitive information relating to admissions, enrollment, tuition, assessments, course progress, certificate eligibility, institutional partnerships, workforce-readiness pathways, and learning analytics. Accordingly, the Institute applies commercially reasonable administrative, technical, and organizational safeguards intended to reduce the risk of unauthorized access, misuse, loss, alteration, or disclosure of such information.

1.4. This page is intended to explain the Institute’s data security and compliance posture in a transparent manner. It does not create a contractual warranty, guarantee absolute security, or represent that every system, vendor, user device, learner environment, partner workflow, or third-party platform is independently certified unless expressly stated in a written agreement or formal certification report.

2. Scope of Data Security Coverage

2.1. This Data Security & Compliance Page applies to information processed in connection with the Platform, student admissions, program enrollment, learning management systems, assessment workflows, certificate issuance, support communications, institutional partnership inquiries, tuition/payment administration, and related educational or administrative activities.

2.2. Data protected under this framework may include, without limitation, applicant information, student records, identity and contact details, program selections, LMS activity, module progress, assessment attempts, scores, completion records, certificate information, communications with Institute personnel, payment status, institutional inquiry data, support tickets, and technical logs.

2.3. The Institute’s security framework also applies to internal operational systems used to manage student records, administer courses, support institutional partners, communicate with learners, and monitor Platform functionality.

2.4. This page does not govern the independent security practices of third-party websites, external employers, affiliated entities, public social media platforms, payment processors, learning technology providers, or partner organizations except to the extent such providers are engaged by the Institute and subject to applicable contractual controls.

3. Regulatory and Compliance Framework

3.1. The Institute’s data security program is designed to align with applicable legal and regulatory obligations, including U.S. consumer protection and privacy expectations, state data breach notification laws, contractual data protection commitments, and generally accepted information security principles.

3.2. The Federal Trade Commission (“FTC”) expects organizations to implement reasonable security practices appropriate to the nature and volume of personal information they collect and process. The FTC has also emphasized that companies should know what personal information they collect, limit access to it, securely store it, and dispose of it when no longer needed. (Health and Institute)

3.3. Where applicable, the Institute may also apply security principles aligned with recognized frameworks such as SOC 2 trust services criteria, vendor security controls, role-based access, audit logging, incident response, encryption, and data minimization. Any reference to such frameworks must be interpreted subject to the SOC 2 / Security Claims Disclaimer set forth in this document.

3.4. Because the Institute is primarily an educational and professional training platform, its data security obligations may differ from those applicable to a licensed healthcare provider, public university, government school, or HIPAA-covered clinical care entity. Where the Institute provides HIPAA training, healthcare-adjacent curriculum, or simulated healthcare workflows, such training does not automatically cause all Institute systems or student records to constitute Protected Health Information (“PHI”) under HIPAA.

4. Categories of Information Protected

4.1. The Institute applies safeguards to multiple categories of information, including personal identifying information, student application data, enrollment records, LMS activity, assessment results, certificate issuance records, support communications, payment-related information, institutional partner data, technical metadata, analytics data, and security logs.

4.2. Information processed by the Institute may include sensitive student or professional information, including educational background, professional experience, career interests, program performance, assessment outcomes, communication history, payment status, and partner pathway eligibility.

4.3. The Institute does not knowingly require learners to submit actual patient records, third-party PHI, employer PHI, clinical charts, or protected healthcare data through public website forms, general admissions channels, unsecured communications, or ordinary coursework unless expressly authorized through a controlled and legally appropriate process.

4.4. Learners, applicants, partners, and users are responsible for avoiding unnecessary submission of highly sensitive information, including Social Security numbers, full government identification numbers, payment credentials, patient records, medical records, employer confidential files, passwords, or third-party protected data, unless specifically requested through secure Institute-approved channels.

5. Administrative Safeguards

5.1. The Institute maintains administrative safeguards designed to establish responsibility, accountability, and governance over personal information and student records.

5.2. Administrative safeguards may include internal policies governing data access, confidentiality expectations, acceptable use, staff responsibilities, student record handling, incident escalation, vendor oversight, retention practices, and security-aware operations.

5.3. Access to student, applicant, assessment, payment, and institutional information is intended to be limited to authorized personnel whose roles require such access for legitimate educational, administrative, operational, compliance, support, or security purposes.

5.4. Personnel and contractors who handle sensitive information may be subject to confidentiality obligations, access limitations, and internal training or procedural requirements intended to reduce the risk of misuse or unauthorized disclosure.

5.5. The Institute may periodically review internal access needs, data handling practices, service provider arrangements, security procedures, and operational risks to improve its compliance posture.

6. Technical Safeguards

6.1. The Institute implements commercially reasonable technical safeguards designed to protect electronic information against unauthorized access, alteration, loss, misuse, or disclosure.

6.2. Technical safeguards may include secure hosting environments, encryption in transit where appropriate, authentication controls, role-based permissions, secure session management, password protections, activity logging, malware protection, vulnerability monitoring, platform configuration controls, and restricted administrative access.

6.3. The Institute may use access logs, security logs, technical diagnostics, device data, IP addresses, timestamps, and system activity records to monitor Platform performance, investigate suspicious activity, enforce account security, support LMS functionality, and protect against misuse.

6.4. Where third-party platforms such as learning management systems, payment processors, communication tools, cloud service providers, or analytics vendors are used, technical safeguards may depend partly on the controls implemented by those third parties.

7. Physical and Environmental Safeguards

7.1. The Institute implements reasonable physical and environmental safeguards designed to protect devices, facilities, records, and environments used to access or process personal information.

7.2. Such safeguards may include controlled access to workspaces, secure handling of devices, restrictions on unauthorized viewing or disclosure of sensitive information, secure storage of any physical records where applicable, and procedures for protecting devices used in administrative or educational operations.

7.3. Where users, students, contractors, instructors, or institutional partners access Institute systems from remote environments, each user remains responsible for maintaining appropriate device security, network security, privacy, and confidentiality in their own environment.

8. Learning Management System Security

8.1. The Institute may deliver training through third-party learning management systems, student portals, assessment platforms, communication tools, and digital course environments. The website currently references iSpring Learn as the learning management system used for course delivery, performance analytics, and scalable learning experiences. (Health and Institute)

8.2. LMS-related security measures may include authenticated user access, session management, course-level access controls, progress tracking, assessment controls, permission-based administrative access, and technical logging.

8.3. LMS activity data may be used to maintain student records, evaluate course progress, determine assessment completion, issue certificates, investigate academic integrity concerns, provide support, and improve program delivery.

8.4. The Institute is not responsible for security limitations arising from user-side compromise, shared credentials, insecure devices, weak passwords, public Wi-Fi networks, browser vulnerabilities, or unauthorized access resulting from a user’s failure to protect account credentials.

9. Student Account Security and Credential Management

9.1. Students and users are responsible for safeguarding account credentials, including usernames, passwords, email access, LMS credentials, and any authentication factors used to access Institute systems.

9.2. Users shall not share, transfer, sell, lend, disclose, or permit unauthorized access to any Institute account, LMS account, course access, assessment access, certificate portal, or student record system.

9.3. The Institute may suspend, restrict, reset, or terminate access where it reasonably suspects unauthorized access, credential sharing, impersonation, fraud, academic misconduct, automated misuse, or security risk.

9.4. Users must promptly notify the Institute if they suspect unauthorized access to their account or compromise of their credentials.

10. Assessment Integrity and Academic Security

10.1. The Institute may use technical and administrative methods to protect the integrity of assessments, assignments, simulations, course progress, certificates, and student records.

10.2. Such methods may include review of LMS logs, IP addresses, timestamps, account activity, assessment attempts, submission patterns, similarity indicators, administrative flags, and support communications.

10.3. The Institute may process and retain such information to investigate cheating, plagiarism, impersonation, credential sharing, unauthorized assistance, misuse of AI tools, automated submissions, or other academic integrity concerns.

10.4. Where misconduct is reasonably suspected, the Institute may suspend access, invalidate assessment attempts, withhold certificates, revoke certificates, require identity verification, deny retakes, or take other appropriate administrative action in accordance with Institute policies.

11. Data Minimization and Purpose Limitation

11.1. The Institute endeavors to collect and process only the information reasonably necessary to provide educational, administrative, compliance, support, security, payment, and institutional services.

11.2. Personal information is intended to be used only for disclosed educational, operational, legal, security, analytics, support, and institutional purposes.

11.3. The Institute may use aggregated, anonymized, or de-identified information for curriculum improvement, analytics, reporting, institutional planning, marketing analysis, and quality assurance, provided such information does not reasonably identify an individual.

12. Vendor and Third-Party Service Provider Management

12.1. The Institute may engage third-party service providers to support website hosting, LMS delivery, payment processing, communications, analytics, cloud storage, security monitoring, CRM operations, admissions processing, and institutional administration.

12.2. Where service providers process personal information on behalf of the Institute, the Institute uses commercially reasonable efforts to require such providers to protect information, use it only for authorized purposes, and maintain appropriate safeguards.

12.3. Third-party vendors may be subject to their own security frameworks, privacy policies, data processing terms, and platform limitations. The Institute does not control every aspect of third-party vendor operations, but it may conduct reasonable vendor review and oversight based on the nature of the service and the sensitivity of the data involved.

12.4. The Institute is not responsible for unauthorized access, outage, data loss, service interruption, or security failure caused by third-party systems beyond its reasonable control, except to the extent required by applicable law or written agreement.

13. Payment and Transaction Security

13.1. Where tuition, application fees, program fees, administrative charges, or other payments are processed, the Institute may use third-party payment processors to handle payment transactions.

13.2. Payment processors may collect and process payment card information, billing data, transaction identifiers, payment status, and related information under their own security and privacy standards.

13.3. The Institute does not intend to store full payment card numbers where payment processing is performed by third-party processors.

13.4. Users are responsible for ensuring that payment information is submitted only through authorized and secure payment channels.

14. HIPAA Training and Healthcare Data Handling Position

14.1. The Institute may provide training related to HIPAA, healthcare privacy, healthcare data integrity, documentation, confidentiality, and U.S. healthcare regulatory concepts. The website references HIPAA compliance training and federal data integrity training as part of its educational offerings. (Health and Institute)

14.2. The Institute’s provision of HIPAA training does not mean that every data system, user account, student record, or course interaction is governed by HIPAA as PHI.

14.3. Students are prohibited from submitting real patient records, patient identifiers, clinical charts, protected health information, employer PHI, or client confidential data into public website forms, ordinary assignments, general communications, or non-designated training channels.

14.4. If a course uses simulated healthcare scenarios, de-identified training examples, or sample documentation, such materials are intended for educational use only and must not be treated as real patient records.

14.5. Completion of HIPAA training does not make a student, employer, contractor, client, healthcare practice, system, workflow, or organization HIPAA compliant. Compliance depends on appropriate implementation of policies, safeguards, legal agreements, supervision, training, technology, access controls, and organizational governance.

15. Security of Institutional Partner and Employer Data

15.1. The Institute may process information submitted by institutional partners, employer partners, agencies, organizations, or prospective partners seeking program information, workforce development support, learner cohorts, prospectuses, or partnership discussions.

15.2. Such information may include organizational contact details, partnership goals, training needs, cohort requirements, communications, proposal details, and operational preferences.

15.3. The Institute treats institutional partner information as confidential business information to the extent commercially reasonable and uses it for partnership review, proposal preparation, communications, planning, reporting, and related administrative purposes.

15.4. Any exchange of confidential institutional data beyond preliminary inquiry information should be governed by a separate written agreement where appropriate.

16. Incident Response and Breach Management

16.1. The Institute maintains procedures designed to identify, assess, contain, investigate, remediate, and document suspected security incidents involving personal information or Institute systems.

16.2. In the event of a data breach involving personal information, the Institute will provide notices as required by applicable federal or state law.

16.3. Incident response may include internal review, vendor coordination, system access restriction, password resets, forensic review, user notification, regulatory notification, law enforcement cooperation, and implementation of corrective measures where appropriate.

16.4. The Institute may delay notification where permitted by law at the request of law enforcement or where necessary to determine the scope of an incident.

17. Data Retention and Secure Disposal

17.1. The Institute retains information for as long as reasonably necessary to fulfill educational, administrative, operational, legal, compliance, verification, payment, security, and dispute-resolution purposes.

17.2. Student records, certificate records, assessment results, LMS activity, payment records, communications, and academic integrity records may be retained for multiple years where necessary to verify completion, resolve disputes, maintain academic records, comply with law, enforce policies, or protect Institute interests.

17.3. When information is no longer reasonably required, the Institute may delete, anonymize, de-identify, archive, or securely dispose of such information in accordance with applicable policies and legal requirements.

17.4. Deletion requests may be limited where retention is necessary for certificate verification, legal compliance, payment records, fraud prevention, dispute resolution, security, or academic integrity purposes.

18. Access Controls and Role-Based Permissions

18.1. The Institute endeavors to ensure that access to sensitive information is limited to personnel, contractors, vendors, or authorized partners with a legitimate need to access such information.

18.2. Access may be role-based and limited according to function, such as admissions, student support, instruction, technical administration, finance, compliance, security, or management.

18.3. The Institute may modify, revoke, or restrict access privileges when a role changes, access is no longer required, misconduct is suspected, or security risk is identified.

19. Monitoring, Logging, and Auditability

19.1. The Institute may monitor, log, and review Platform activity, LMS activity, account access, system events, administrative actions, error reports, and security alerts for operational, security, compliance, academic integrity, and support purposes.

19.2. Logging may include timestamps, IP addresses, account identifiers, device details, activity records, assessment interactions, support events, and administrative actions.

19.3. Monitoring and logging are intended to support system integrity, investigation of misuse, dispute resolution, certificate verification, academic quality, and security incident response.

20. Marketing, Analytics, and Data Use Compliance

20.1. The Institute may use analytics and marketing tools to understand user engagement, improve admissions workflows, measure campaign performance, analyze program interest, and enhance Platform usability.

20.2. The Institute intends that marketing, analytics, and advertising practices remain consistent with applicable consumer protection laws and truthful advertising standards.

20.3. Analytics or marketing tools must not be interpreted as evidence of enrollment acceptance, certificate eligibility, employment eligibility, placement eligibility, or academic achievement.

20.4. The Institute does not knowingly use tracking technologies to process real patient PHI or confidential employer healthcare records.

21. SOC 2 / Security Claims Disclaimer

21.1. The Platform may reference SOC 2, Type II SOC 2 compliance, data integrity, LMS security, HIPAA training, or other security-related standards. The website currently includes public language referencing “Type II SOC 2 Compliance” and states that being SOC 2 Type II compliant reflects a commitment to rigorous security practices and safeguarding data integrity. (Health and Institute)

21.2. Unless expressly stated in a current written certification, audit report, vendor attestation, or formal compliance statement issued or made available by the Institute, any reference to SOC 2, Type II SOC 2, security compliance, data integrity, platform security, or similar terminology may refer to internal security practices, vendor systems, LMS provider controls, infrastructure provider controls, or general security positioning, and shall not be construed as an unconditional representation that every Institute system, workflow, vendor, student device, partner environment, or user interaction is independently SOC 2 certified.

21.3. SOC 2 reports, where applicable, are generally issued by independent auditors in relation to defined systems, controls, periods, and trust services criteria. Any SOC 2 representation must therefore be interpreted only within the scope, period, system boundaries, and limitations of the applicable report.

21.4. The Institute does not represent or warrant that it maintains any specific third-party certification, including SOC 2, ISO 27001, HITRUST, or similar certification, unless expressly stated in writing and supported by applicable documentation.

21.5. Any security statement on the Platform is not a guarantee of absolute security, uninterrupted service, breach immunity, complete risk elimination, or protection against all cyber threats.

21.6. Prospective institutional partners, enterprise customers, or other parties requiring formal compliance evidence should request written documentation directly from the Institute and should not rely solely on public website language.

22. No Guarantee of Absolute Security

22.1. Although the Institute implements commercially reasonable safeguards, no electronic system, website, LMS, cloud platform, communication tool, payment processor, or data transmission method can guarantee absolute security.

22.2. Users acknowledge that cyber threats, unauthorized access attempts, malware, phishing, credential compromise, user-side device insecurity, vendor outages, internet failures, and system vulnerabilities may occur despite reasonable precautions.

22.3. The Institute disclaims liability for unauthorized access, loss, disclosure, delay, outage, or compromise caused by circumstances beyond its reasonable control, including user negligence, credential sharing, insecure networks, third-party failures, force majeure events, or sophisticated cyberattacks, except to the extent such disclaimer is prohibited by applicable law.

23. User Security Responsibilities

23.1. Users, students, applicants, institutional partners, and staff play an important role in maintaining security.

23.2. Users are responsible for safeguarding credentials, using secure devices, avoiding credential sharing, maintaining updated browsers, using reliable internet connections, avoiding public or unsecured networks for sensitive activity, and promptly reporting suspected unauthorized account access.

23.3. Students should not download, store, or transmit Institute materials, assessment content, certificates, or student data through insecure channels or unauthorized third-party platforms.

23.4. Users must not attempt to bypass Platform security controls, interfere with system integrity, probe for vulnerabilities, scrape content, misuse APIs, upload malicious files, or engage in unauthorized access.

24. Continuous Improvement and Evolving Standards

24.1. The Institute treats data security and compliance as ongoing operational responsibilities.

24.2. Policies, safeguards, vendor arrangements, platform configurations, and operational controls may be reviewed and updated periodically in response to evolving legal requirements, security threats, educational technology changes, institutional needs, and industry practices.

24.3. Updates to security practices may be implemented without prior notice where necessary to protect the Platform, users, student records, institutional data, or Institute operations.

25. Relationship to Privacy Policy and Other Documents

25.1. This Data Security & Compliance Page is intended to supplement, and not replace, the Institute’s Privacy Policy, Cookie Policy, Terms and Conditions, Disclaimer Page, Accessibility Statement, Student Code of Conduct, Tuition and Refund Policy, and any applicable enrollment or institutional agreement.

25.2. In the event of conflict between this page and a separately executed written agreement signed by authorized representatives of the Institute, the separately executed agreement shall control solely with respect to the subject matter covered therein.

26. Contact Information

For questions, requests, or notices relating to data security, privacy, or compliance:

Health & Institute

A DBA of Health and Psychiatrists Consultants LLC

3919 Tampa Road

Oldsmar, Florida 34677, USA

Phone: +1 (321) 233-1516

Email: [email protected]

ACCESSIBILITY STATEMENT — ADA / WCAG

Health & Institute

A DBA of Health and Psychiatrists Consultants LLC

Effective Date: [Insert Date]

1. Commitment to Accessibility

1.1. Health and Psychiatrists Consultants LLC, a Florida limited liability company doing business as Health & Institute (the “Company,” “Institute,” “we,” “us,” or “our”), is committed to providing an accessible, inclusive, and usable digital learning environment for all users, including individuals with disabilities.

1.2. The Institute’s principal place of business and contact details for purposes of this Accessibility Statement are:

Health & Institute

A DBA of Health and Psychiatrists Consultants LLC

3919 Tampa Road

Oldsmar, Florida 34677, USA

Phone: +1 (321) 233-1516

Email: [email protected]

1.3. The Institute recognizes that access to education, professional training, workforce-readiness pathways, admissions information, course materials, assessments, certificates, and institutional communications should be made available in a manner that reasonably supports individuals with disabilities.

1.4. This Accessibility Statement applies to the website located at https://healthandinstitute.com (the “Platform”), including public website pages, program pages, admissions forms, tuition information, course-related interfaces, learning access points, student communications, institutional inquiry forms, and related digital services controlled by the Institute.

2. Legal and Standards Framework

2.1. The Institute endeavors to operate the Platform in a manner consistent with applicable accessibility laws and recognized accessibility standards, including the Americans with Disabilities Act (“ADA”), where applicable.

2.2. The U.S. Department of Justice states that businesses open to the public must provide people with disabilities equal access to their goods, services, facilities, privileges, advantages, or accommodations, including services offered online. (ADA.gov)

2.3. The Institute uses the Web Content Accessibility Guidelines (“WCAG”) 2.1, Level AA as its general accessibility reference standard for digital content, where reasonably applicable. WCAG 2.1 contains recommendations for making web content more accessible to people with disabilities, including users with visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities. (W3C)

2.4. WCAG is organized around four core accessibility principles requiring digital content to be perceivable, operable, understandable, and robust. (W3C) The Institute endeavors to align its digital accessibility practices with these principles to the extent commercially reasonable and technically feasible.

2.5. Nothing in this Accessibility Statement shall be construed as a representation that every page, file, video, document, third-party tool, learning module, assessment item, or LMS interface is fully conformant at all times. Accessibility is an ongoing process requiring periodic review, remediation, and improvement.

3. Scope of Accessibility Commitment

3.1. This Accessibility Statement applies to digital content and interfaces controlled by the Institute, including website pages, program descriptions, inquiry forms, admissions forms, course access points, tuition pages, certificate-related pages, student support communications, institutional prospectus forms, and digital documents made available through the Platform.

3.2. The Institute further endeavors to support accessibility across its virtual learning ecosystem, including course materials, instructional resources, LMS navigation, assessments, downloadable documents, multimedia content, and digital student services, to the extent such materials and systems are within the Institute’s control.

3.3. Where the Institute relies on third-party platforms, such as learning management systems, payment processors, embedded tools, video systems, analytics providers, or communication platforms, accessibility may depend partly on third-party design, configuration, and technical limitations.

3.4. The Institute will make commercially reasonable efforts to select and configure digital tools that support accessibility; however, the Institute does not control all third-party source code, platform design, vendor interfaces, plug-ins, embedded content, or external websites.

4. Digital Accessibility Measures

4.1. The Institute undertakes commercially reasonable efforts to support accessibility for individuals with disabilities, including users who rely on screen readers, keyboard navigation, magnification tools, speech recognition software, alternative input devices, captions, transcripts, accessible documents, or other assistive technologies.

4.2. Accessibility measures may include semantic page structure, descriptive headings, keyboard-operable navigation, meaningful link text, sufficient color contrast, readable typography, scalable text, alternative text for meaningful images, accessible form labels, error identification, consistent navigation, and compatibility with commonly used assistive technologies.

4.3. The Institute endeavors to ensure that users are able to perceive content, navigate core interfaces, understand instructions, complete forms, and access essential information without unnecessary barriers.

4.4. The Institute may periodically review website templates, forms, course pages, user flows, and documents to identify and address accessibility barriers.

5. Accessibility of Admissions, Enrollment, and Inquiry Forms

5.1. Because the Platform may include admissions forms, student inquiry forms, institutional inquiry forms, tuition-related forms, and program request forms, the Institute endeavors to ensure that such forms are reasonably accessible.

5.2. Accessible form practices may include descriptive field labels, keyboard navigation, readable instructions, clear validation messages, logical tab order, programmatically associated form controls, and reasonable alternatives for users unable to complete a form through the website.

5.3. If a user is unable to complete an online form because of a disability, the Institute will make commercially reasonable efforts to provide an alternative method of submission, which may include assistance by telephone, email, or other reasonable communication methods.

6. Accessibility of Learning Management Systems and Course Access

6.1. The Institute may deliver educational programs through third-party learning management systems, digital course platforms, video tools, communication platforms, assessment tools, and related systems.

6.2. Where the Institute controls or configures LMS content, the Institute endeavors to make course navigation, instructional resources, completion requirements, assessments, and student support materials reasonably accessible.

6.3. Where accessibility limitations arise from third-party LMS architecture, vendor-controlled interfaces, plug-ins, embedded content, or student-side technical configurations, the Institute will make commercially reasonable efforts to provide alternative access or reasonable accommodations where feasible.

6.4. The Institute does not guarantee that every third-party LMS feature, browser extension, plug-in, external tool, or vendor-controlled interface will be fully accessible at all times.

7. Accessibility of Course Materials and Educational Content

7.1. The Institute endeavors to make course materials reasonably accessible, including written materials, slide decks, downloadable documents, instructional pages, learning resources, assessment instructions, and certificate-related materials.

7.2. Where course materials include non-text content, the Institute may provide alternative text, captions, transcripts, descriptions, accessible document formats, or other alternatives where reasonably feasible and appropriate.

7.3. Where legacy documents, third-party materials, archived resources, externally sourced content, or instructor-provided materials are not fully accessible, the Institute may provide an accessible alternative upon reasonable request, subject to feasibility, licensing limitations, academic integrity, and technical constraints.

7.4. The Institute reserves the right to provide reasonable alternative access rather than modifying the original format where doing so provides substantially equivalent access to the relevant educational content.

8. Multimedia, Audio, Video, Captions, and Transcripts

8.1. Where the Institute provides video, audio, webinars, orientation materials, demonstrations, or recorded instruction, the Institute endeavors to support accessibility through captions, transcripts, summaries, alternative formats, or other appropriate methods where reasonably feasible.

8.2. Captions, transcripts, or alternative formats may not be immediately available for all live, third-party, legacy, or externally hosted content. Where a learner requires such support due to a disability, the learner should submit an accessibility request using the contact information provided in this Statement.

8.3. The Institute may prioritize remediation based on course relevance, learner need, program requirements, feasibility, and legal obligations.

9. Accessibility of Assessments and Academic Integrity

9.1. The Institute recognizes that assessments, quizzes, assignments, simulations, and completion requirements may require reasonable accessibility considerations.

9.2. Where a student with a disability requires reasonable accommodations for an assessment, the student must submit a request in accordance with the Institute’s accessibility request process.

9.3. Reasonable accommodations may include extended time, alternative format materials, accessible instructions, modified delivery methods, or other appropriate adjustments, provided such accommodations do not fundamentally alter the nature of the program, compromise essential learning objectives, undermine academic integrity, or create an undue burden.

9.4. The Institute may request reasonable documentation sufficient to evaluate accommodation requests, subject to applicable law and privacy obligations.

9.5. Accessibility accommodations do not waive academic standards, assessment requirements, program completion criteria, professional conduct requirements, or academic integrity obligations.

10. Reasonable Accommodations

10.1. The Institute is committed to providing reasonable accommodations to qualified individuals with disabilities where required by applicable law and where such accommodations are necessary to provide meaningful access to Institute services.

10.2. Reasonable accommodations may relate to digital access, alternative formats, assessment delivery, communication methods, course access, admissions processes, or student support services.

10.3. The Institute is not required to provide accommodations that would fundamentally alter the nature of a program or service, impose an undue burden, compromise academic integrity, create a direct threat, or require measures not required by applicable law.

10.4. Accommodation requests are evaluated on an individualized basis.

11. Effective Communication and Auxiliary Aids

11.1. The Institute endeavors to communicate effectively with individuals with disabilities and to provide appropriate auxiliary aids or services where necessary and reasonably feasible.

11.2. Auxiliary aids or alternative access measures may include accessible electronic documents, written communication, telephone assistance, email support, captioned content, transcripts, readable instructions, screen-reader-compatible materials, or alternative submission procedures.

11.3. The U.S. Department of Justice recognizes that businesses open to the public must provide appropriate communication aids and services where necessary to communicate effectively with people with disabilities. (ADA.gov)

12. Third-Party Content and External Platforms

12.1. The Platform may contain links to or integrations with third-party websites, learning platforms, payment processors, social media platforms, embedded videos, external forms, document viewers, plug-ins, or other external systems.

12.2. While the Institute may attempt to work with vendors that support accessibility, it does not control all third-party digital environments and cannot guarantee that third-party systems will meet WCAG, ADA, or other accessibility standards.

12.3. Users who encounter accessibility barriers in third-party systems used in connection with Institute services may contact the Institute, and the Institute will make commercially reasonable efforts to assist, provide alternative access, or escalate the issue to the relevant provider where appropriate.

12.4. The Institute disclaims responsibility for accessibility barriers arising from third-party systems, third-party content, user-side configurations, browser limitations, or assistive technology compatibility issues beyond the Institute’s reasonable control, except to the extent required by law.

13. User Technology and Assistive Technology Responsibilities

13.1. The accessibility of the Platform may depend partly on user-side technology, including the user’s browser, operating system, device, internet connection, assistive technology, settings, and software versions.

13.2. Users are responsible for maintaining updated browsers, compatible devices, and properly configured assistive technologies where reasonably necessary to access digital content.

13.3. The Institute does not guarantee compatibility with every assistive technology, device, browser, operating system, or user configuration.

14. Accessibility Request Process

14.1. Users who experience difficulty accessing the Platform, course materials, forms, assessments, student services, or Institute communications due to a disability may submit an accessibility request using the contact information provided below.

14.2. Requests should include, where possible, the user’s name, contact information, the specific page, course, form, document, feature, or service involved, a description of the accessibility barrier, the assistive technology or device being used, and the accommodation or alternative access requested.

14.3. The Institute will make commercially reasonable efforts to respond within a reasonable timeframe, investigate the reported barrier, and provide an appropriate response or alternative access where feasible.

14.4. Submission of an accessibility request does not guarantee that the requested accommodation will be granted exactly as requested. The Institute may propose an alternative accommodation that provides meaningful access.

15. Alternative Access

15.1. If a user is unable to access information or functionality on the Platform due to a disability, the Institute will make reasonable efforts to provide alternative access to the relevant information or service.

15.2. Alternative access may include assistance by telephone, email, accessible document formats, alternate submission methods, support staff assistance, modified communication procedures, or other measures deemed appropriate by the Institute.

15.3. Alternative access is intended to provide meaningful access and may differ from the exact digital interface originally offered.

16. Continuous Improvement and Monitoring

16.1. The Institute treats accessibility as an ongoing process rather than a one-time project.

16.2. The Institute may conduct periodic reviews, accessibility testing, user feedback evaluations, content remediation, vendor reviews, and technical updates to improve accessibility.

16.3. Accessibility standards, technology, web content, LMS features, browser behavior, and assistive technology compatibility may evolve over time. The Institute may update its accessibility practices accordingly.

16.4. The Institute does not warrant that the Platform or all related materials will be fully accessible at all times, but it remains committed to commercially reasonable improvement and responsive remediation.

17. Limitations and Disclaimers

17.1. To the fullest extent permitted by law, the Institute shall not be liable for temporary or unavoidable accessibility limitations caused by third-party platforms, user-side technology, assistive technology incompatibility, internet failures, vendor limitations, legacy documents, archived content, system updates, or circumstances beyond the Institute’s reasonable control.

17.2. Nothing in this Accessibility Statement is intended to limit rights that cannot be limited under applicable disability rights law.

17.3. The Institute’s efforts to improve accessibility shall not be construed as an admission that any specific barrier, feature, document, platform, or practice violates applicable law.

18. No Retaliation

18.1. The Institute will not retaliate against any individual for making an accessibility request, reporting an accessibility barrier, requesting accommodation, or exercising rights under applicable disability rights laws.

18.2. Users are expected to communicate accessibility concerns in good faith and to cooperate reasonably with the Institute’s review and accommodation process.

19. Changes to This Accessibility Statement

19.1. The Institute may update or modify this Accessibility Statement at any time.

19.2. Updated versions will be posted on the Platform and shall become effective upon posting unless otherwise stated.

19.3. Continued use of the Platform, continued enrollment, or continued participation in Institute services after updates constitutes acknowledgement of the revised Accessibility Statement.

20. Contact Information

For accessibility-related inquiries, accommodation requests, alternative access requests, or feedback:

Health & Institute

A DBA of Health and Psychiatrists Consultants LLC

3919 Tampa Road

Oldsmar, Florida 34677, USA

Phone: +1 (321) 233-1516

Email: [email protected]

ADMISSIONS, ELIGIBILITY & TECHNOLOGY REQUIREMENTS POLICY

Health & Institute

A DBA of Health and Psychiatrists Consultants LLC

Effective Date: [Insert Date]

1. Purpose and Scope

1.1. This Admissions, Eligibility & Technology Requirements Policy (the “Policy”) governs admission standards, learner eligibility, enrollment readiness, technology requirements, learning system access, and related participation requirements for programs offered by Health and Psychiatrists Consultants LLC, a Florida limited liability company doing business as Health & Institute (the “Company,” “Institute,” “we,” “us,” or “our”).

1.2. The Institute’s principal place of business and contact details for purposes of this Policy are:

Health & Institute

A DBA of Health and Psychiatrists Consultants LLC

3919 Tampa Road

Oldsmar, Florida 34677, USA

Phone: +1 (321) 233-1516

Email: [email protected]

1.3. This Policy applies to all applicants, prospective learners, enrolled learners, sponsored learners, institutional cohort participants, partner-referred applicants, and users seeking access to any program, course, certificate, learning pathway, assessment, orientation, or educational service provided by or through the Institute.

1.4. This Policy shall be read together with the Institute’s Terms and Conditions, Privacy Policy, Cookie Policy, Disclaimer Page, Accessibility Statement, Data Security & Compliance Page, Tuition and Refund Policy, Student Code of Conduct, Academic Integrity Policy, and any program-specific admission requirements or enrollment agreements.

2. Nature of Programs and Admission Context

2.1. The Institute provides virtual education, professional training, certificate-oriented learning, workforce-readiness instruction, and healthcare-adjacent education designed for learners pursuing administrative, operational, documentation, coordination, billing, virtual support, allied health support, and professional systems roles.

2.2. The Institute may offer programs through self-paced, asynchronous, cohort-based, instructor-supported, intensive, blended, or LMS-based delivery models. The Institute may use learning management systems, digital modules, assessments, videos, downloadable resources, simulations, quizzes, completion tracking, and certificate issuance workflows.

2.3. Admission to a program does not constitute admission to a university, degree program, government-approved licensing program, state-regulated clinical program, immigration pathway, employment program, or guaranteed placement pathway unless expressly stated in a separate written agreement.

2.4. Program admission and enrollment are intended solely to provide access to Institute-defined educational content and related learning services, subject to the learner’s compliance with this Policy and other applicable Institute rules.

3. General Eligibility Requirements

3.1. Applicants must provide complete, accurate, current, and truthful information during inquiry, application, enrollment, payment, onboarding, and course participation.

3.2. Unless otherwise permitted by the Institute in writing, applicants must be at least eighteen (18) years of age at the time of enrollment. Where a minor is permitted to participate, the Institute may require parent or guardian consent and may impose additional documentation, communication, privacy, and access requirements.

3.3. Applicants must have the legal capacity to enter into binding agreements or must participate through a legally authorized parent, guardian, institution, employer, or sponsor.

3.4. Applicants must be able to communicate through the Institute’s approved communication channels, maintain access to a valid email address, receive Institute notices, and comply with instructions issued through the website, LMS, email, SMS, student portal, or other approved systems.

3.5. The Institute may deny, defer, suspend, or withdraw admission where an applicant fails to satisfy eligibility requirements, submits incomplete or inaccurate information, fails to verify identity, fails to pay required fees, violates Institute policy, misrepresents qualifications, or is otherwise determined unsuitable for the program.

4. Program-Specific Eligibility

4.1. Certain programs may require prior education, professional background, healthcare familiarity, language ability, technical readiness, documentation ability, typing proficiency, scheduling familiarity, computer literacy, or other program-specific qualifications.

4.2. Programs related to healthcare operations, virtual medical assistance, medical scheduling, scribing, billing, patient care coordination, assisted living, nursing home administration, HIPAA training, or similar topics may require learners to possess sufficient maturity, professional judgment, confidentiality awareness, and baseline communication ability to understand healthcare-adjacent responsibilities.

4.3. The Institute may establish additional prerequisites for advanced, specialized, institutional, sponsored, or partner-linked programs. Such requirements may include prior coursework, prior work experience, English proficiency, completion of baseline screening, technical readiness, or partner-specific eligibility.

4.4. Meeting general eligibility requirements does not guarantee admission into every program. The Institute may apply different eligibility requirements by course, cohort, level, sponsor, institutional partner, or learner pathway.

5. Educational Background and Professional Readiness

5.1. Applicants may be required to disclose educational background, employment history, professional experience, prior healthcare exposure, certifications, language ability, or relevant skills to determine program suitability.

5.2. The Institute may rely on applicant-submitted information for admission review and program matching. The Institute is not obligated to independently verify every statement unless verification is required by Institute policy, institutional partner requirements, or applicable law.

5.3. The Institute reserves the right to request supporting documents, including resumes, transcripts, certificates, identification documents, professional references, experience letters, or other evidence relevant to admission or eligibility.

5.4. Submission of documents does not guarantee acceptance, certificate issuance, partner referral, employment eligibility, or placement consideration.

6. English Language and Communication Readiness

6.1. Because many Institute programs are designed for U.S.-aligned healthcare, administrative, operational, or professional support environments, applicants may be expected to possess sufficient English language ability to understand course content, complete assessments, communicate professionally, follow instructions, and participate in written or spoken training activities.

6.2. The Institute may assess or require evidence of English communication readiness where appropriate. Such assessment may include written responses, interviews, self-declarations, language screening, LMS-based assessment, or partner pathway evaluation.

6.3. The Institute may deny, defer, or condition admission where the applicant’s language readiness is insufficient for the selected program.

6.4. Any language screening conducted by the Institute is internal unless otherwise stated. It does not constitute IELTS, TOEFL, CEFR certification, academic language qualification, immigration language proof, or third-party language credential.

7. Identity Verification and Accuracy of Information

7.1. The Institute may require identity verification to protect academic integrity, prevent fraud, validate certificates, support sponsored-seat rules, and maintain accurate student records.

7.2. Identity verification may include review of submitted identification documents, confirmation of contact details, video introduction, account verification, live interview, institutional verification, sponsor confirmation, or other reasonable methods.

7.3. Applicants and learners shall not impersonate another person, submit false identity information, use another person’s credentials, allow another person to complete coursework on their behalf, or misrepresent eligibility.

7.4. The Institute may suspend access, reject admission, revoke certificates, terminate enrollment, or report misconduct if identity fraud, impersonation, credential sharing, or material misrepresentation is discovered.

8. Geographic Eligibility and International Learners

8.1. The Institute may accept learners from multiple jurisdictions, subject to applicable law, program availability, payment availability, technology access, export controls, sanctions restrictions, institutional requirements, and administrative feasibility.

8.2. International learners are responsible for ensuring that participation in Institute programs is lawful in their jurisdiction and suitable for their academic, professional, regulatory, employment, immigration, and licensing objectives.

8.3. Enrollment in an Institute program does not provide visa sponsorship, immigration status, work authorization, professional licensure, recognition by a foreign regulator, or eligibility to work in the United States.

8.4. The Institute may restrict access to certain programs or pathways based on jurisdictional, regulatory, payment, platform, language, partner, or compliance limitations.

9. Sponsored Access, Partner-Referred Learners, and Health & Virtuals Pathways

9.1. The Institute may offer free, sponsored, discounted, institutional, or partner-referred access to certain learners based on eligibility, cohort availability, sponsor rules, institutional agreements, or pathway requirements.

9.2. Sponsored access or partner-referred admission may be subject to additional requirements, including application review, baseline screening, identity verification, attendance, assessment completion, professional conduct, partner eligibility, and continued compliance with Institute policies.

9.3. Enrollment through a partner pathway, including any pathway connected to Health & Virtuals or another affiliated entity, does not guarantee employment, interview selection, placement, compensation, client assignment, contractor engagement, or acceptance into any workforce platform.

9.4. Sponsored or free access may be revoked if the learner fails to comply with program requirements, misuses access, fails to participate, violates academic integrity rules, submits false information, or no longer satisfies eligibility criteria.

10. Admission Review and Acceptance

10.1. The Institute may review applications using academic, administrative, technical, programmatic, partner-specific, and operational criteria.

10.2. Admission decisions may consider program fit, eligibility, available seats, application completeness, technical readiness, language readiness, payment status, sponsor approval, prior conduct, and compliance with Institute procedures.

10.3. The Institute reserves sole discretion over admission decisions unless a separate written agreement provides otherwise.

10.4. The Institute is not obligated to provide detailed reasons for denial, deferral, waitlisting, suspension, or withdrawal of admission, except where required by applicable law or written policy.

11. Conditional Admission

11.1. The Institute may grant conditional admission where an applicant must satisfy additional requirements before full enrollment, course access, assessment access, certificate eligibility, or partner pathway consideration.

11.2. Conditional requirements may include document submission, payment completion, technology readiness confirmation, language screening, completion of orientation, baseline assessment, identity verification, signed acknowledgment forms, or administrative approval.

11.3. Failure to satisfy conditional requirements may result in denial, suspension, withdrawal, or expiration of admission.

12. Technology Requirements

12.1. Because Institute programs are delivered digitally, learners are responsible for maintaining adequate technology to access course materials, LMS content, assessments, communications, and student services.

12.2. Unless otherwise stated in program-specific instructions, learners should maintain access to a reliable desktop computer or laptop, stable internet connection, updated web browser, working email account, PDF reader, audio output, microphone, camera where required, and standard productivity tools necessary to complete coursework.

12.3. Mobile devices may not be sufficient for all course activities, assessments, uploads, video assignments, LMS functions, or document-based tasks. The Institute may require desktop or laptop access for certain programs or assessments.

12.4. Learners are responsible for device compatibility, browser updates, malware protection, account security, internet reliability, file access, document upload capability, and sufficient technical skill to navigate online learning.

13. LMS Access and Learner Responsibilities

13.1. The Institute may provide access to course materials through a learning management system or other education technology platform. An LMS may be used to upload course materials, assign learning content, track learner progress, issue certificates, generate reports, and support compliance or training administration. iSpring describes LMS functionality as including course assignment, learner progress tracking, reporting, and certificate workflows. (iSpring LMS)

13.2. Learners are responsible for using LMS access only for authorized educational purposes and must not share login credentials, permit unauthorized access, copy protected content, interfere with LMS operations, or attempt to bypass technical controls.

13.3. Learners must regularly check the LMS, email, and other designated communication channels for course instructions, deadlines, updates, assessments, and administrative notices.

13.4. Failure to log in, check communications, complete assigned modules, or follow LMS instructions shall not excuse missed deadlines, incomplete coursework, or failure to satisfy certificate requirements.

14. Internet, Device, and System Failures

14.1. Learners are responsible for ensuring that their own internet connection, device, browser, software, and learning environment are suitable for participation.

14.2. The Institute is not responsible for learner-side technical failures, including internet outages, device malfunction, power failure, browser incompatibility, email filtering, storage limitations, file upload errors, malware infection, lost credentials, or use of unsupported devices.

14.3. Learners experiencing technical issues must report them promptly using Institute-approved support channels. The Institute may, at its discretion, provide reasonable technical guidance, but it does not guarantee resolution of learner-side technical limitations.

14.4. Technical issues reported after deadlines, after assessment submission, or after course access expiration may not entitle the learner to extensions, retakes, refunds, certificate issuance, or reopened access.

15. Required Software, Files, and Digital Skills

15.1. Learners may be required to access PDFs, videos, slide decks, documents, spreadsheets, quizzes, forms, uploaded assignments, discussion tools, or other digital learning resources.

15.2. Learners are responsible for possessing baseline digital skills sufficient to open files, upload documents, use email, join virtual meetings where applicable, navigate the LMS, manage passwords, complete online assessments, and follow digital instructions.

15.3. The Institute may provide basic guidance but is not obligated to provide individualized technical training outside the scope of the enrolled program.

15.4. Where a program requires specific software, browser, device, or file format, failure to comply may affect course participation, assessment completion, or certificate eligibility.

16. Accessibility and Accommodation

16.1. Learners requiring accessibility support or reasonable accommodation due to disability should contact the Institute using the contact information provided below.

16.2. The Institute will make commercially reasonable efforts to provide accessible alternatives or reasonable accommodations where required by applicable law and feasible within the structure of the program.

16.3. Accommodation requests should be made as early as possible, especially where the request relates to assessments, deadlines, multimedia content, LMS navigation, document formats, or course participation.

16.4. Accessibility accommodations do not waive academic standards, completion requirements, assessment integrity rules, payment obligations, conduct rules, or certificate criteria.

17. Healthcare-Adjacent Training Eligibility and Limitations

17.1. Some programs may relate to healthcare operations, documentation, scheduling, billing, scribing, patient coordination, HIPAA compliance, assisted living, nursing home administration, allied health support, or other healthcare-adjacent areas.

17.2. Admission to such programs does not require or confer clinical licensure unless expressly stated in a program-specific requirement.

17.3. Learners who already hold professional licenses remain responsible for complying with their own scope-of-practice rules, continuing education requirements, regulatory obligations, and professional standards.

17.4. Learners who do not hold professional licenses must not represent that enrollment or completion authorizes them to perform regulated clinical functions.

17.5. HIPAA training and compliance education may help learners understand privacy and security concepts, but HIPAA compliance in actual workplaces depends on organizational policies, safeguards, supervision, systems, and lawful operational implementation. HHS provides HIPAA training materials explaining that HIPAA Privacy, Security, and Breach Notification Rules are part of healthcare privacy and security obligations. (HHS.gov)

18. Prohibited Admission and Enrollment Conduct

18.1. Applicants and learners shall not engage in fraud, misrepresentation, impersonation, credential falsification, document alteration, payment fraud, unauthorized account access, academic misconduct, harassment, abuse of staff, misuse of Institute systems, or unauthorized sharing of course access.

18.2. The Institute may deny admission, terminate enrollment, suspend access, withhold certificates, revoke certificates, or take other administrative action where prohibited conduct is discovered.

18.3. The Institute may report unlawful conduct, fraud, security threats, or serious misconduct to appropriate authorities, partners, payment processors, or affected parties where permitted or required by law.

19. Changes to Admission or Technology Requirements

19.1. The Institute may update admission standards, eligibility rules, technology requirements, program prerequisites, LMS requirements, supported platforms, assessment requirements, and documentation requirements at any time.

19.2. Updated requirements may apply to future applicants, future cohorts, new enrollments, sponsored pathways, or continuing learners where necessary for compliance, academic integrity, security, platform changes, or program quality.

19.3. Continued use of the Platform, continued enrollment, or continued access to learning systems after updates constitutes acknowledgement of the revised requirements.

20. No Guarantee of Admission, Completion, Certification, or Placement

20.1. Submission of an inquiry, application, payment, registration form, or enrollment request does not guarantee admission, continued enrollment, certificate eligibility, course completion, partner referral, interview selection, job placement, employment, compensation, or acceptance into any affiliated or third-party platform.

20.2. Admission does not guarantee successful completion. Completion does not guarantee certificate issuance unless all requirements are satisfied. Certificate issuance does not guarantee employment, licensure, regulatory approval, immigration eligibility, or third-party recognition.

21. Relationship to Other Policies

21.1. This Policy supplements the Institute’s Terms and Conditions, Disclaimer Page, Tuition and Refund Policy, Privacy Policy, Cookie Policy, Accessibility Statement, Data Security & Compliance Page, Student Code of Conduct, Academic Integrity Policy, and any program-specific rules.

21.2. In the event of conflict between this Policy and a separately executed written agreement signed by an authorized representative of the Institute, the written agreement shall control solely with respect to its subject matter.

22. Contact Information

For admissions, eligibility, technology requirements, accessibility, or policy-related inquiries:

Health & Institute

A DBA of Health and Psychiatrists Consultants LLC

3919 Tampa Road

Oldsmar, Florida 34677, USA

Phone: +1 (321) 233-1516

Email: [email protected]

TUITION, PAYMENT, SPONSORED ACCESS & REFUND POLICY

Health & Institute

A DBA of Health and Psychiatrists Consultants LLC

Effective Date: [Insert Date]

1. Purpose and Scope

1.1. This Tuition, Payment, Sponsored Access & Refund Policy (the “Policy”) governs tuition, fees, payments, sponsored access, free registration, discounts, refunds, cancellations, transfers, extensions, chargebacks, failed payments, and related financial administration for programs, courses, certificates, learning pathways, digital training services, and educational offerings provided by Health and Psychiatrists Consultants LLC, a Florida limited liability company doing business as Health & Institute (the “Company,” “Institute,” “we,” “us,” or “our”).

1.2. The Institute’s principal place of business and contact details for purposes of this Policy are:

Health & Institute

A DBA of Health and Psychiatrists Consultants LLC

3919 Tampa Road

Oldsmar, Florida 34677, USA

Phone: +1 (321) 233-1516

Email: [email protected]

1.3. This Policy applies to all prospective students, applicants, enrolled students, sponsored learners, partner-referred learners, institutional cohort learners, individual purchasers, institutional purchasers, and any user who pays for, requests access to, receives access to, or participates in an Institute program.

1.4. This Policy shall be read together with the Institute’s Terms and Conditions, Privacy Policy, Cookie Policy, Disclaimer Page, Admissions, Eligibility & Technology Requirements Policy, Student Code of Conduct, Academic Integrity and Assessment Policy, Accessibility Statement, Data Security & Compliance Page, enrollment forms, invoices, payment pages, and any program-specific written terms.

2. Nature of Tuition and Program Access

2.1. Tuition, fees, or access charges paid to the Institute are paid in consideration of access to educational content, learning resources, digital coursework, LMS access, assessments, student support, certificate evaluation, and related administrative services, as applicable to the selected program.

2.2. Tuition is not a payment for guaranteed employment, job placement, client assignment, interview selection, visa sponsorship, immigration status, government-recognized licensure, professional board certification, salary, wage increase, promotion, or third-party acceptance.

2.3. Where a program is described as virtual, intensive, self-paced, cohort-based, or LMS-based, such descriptions refer to the educational delivery model and do not alter the refund terms unless expressly stated in writing.

2.4. Any reference to a stated program duration, including a three-week intensive program structure, reflects the intended or standard program design. It does not guarantee that every learner will complete the program within that timeframe or qualify for certificate issuance.

3. Tuition, Fees, and Pricing

3.1. Tuition, registration fees, administrative fees, technology fees, assessment fees, certificate fees, extension fees, retake fees, institutional cohort fees, or other charges, if applicable, shall be stated on the Platform, program page, enrollment form, invoice, payment page, institutional agreement, or written communication issued by the Institute.

3.2. The Institute reserves the right to modify tuition, fees, discounts, promotional offers, sponsored access terms, payment plans, scholarship availability, and program pricing at any time for future enrollments.

3.3. Tuition or fee changes shall not affect an already confirmed enrollment unless the change is required by law, correction of error, written agreement, payment failure, or program-specific terms.

3.4. All prices are listed in the currency shown at the point of sale or invoice. Where currency conversion, bank fees, card issuer fees, tax charges, wire fees, payment processor fees, or foreign exchange costs apply, the student or payer is solely responsible for such charges unless otherwise stated.

4. Payment Terms

4.1. Payment may be required before enrollment confirmation, LMS access, program activation, certificate issuance, assessment access, or continued participation.

4.2. The Institute may accept payment through third-party payment processors, bank transfers, invoices, card payments, online checkout, institutional billing, sponsored access approvals, or other payment methods approved by the Institute.

4.3. A payment is not considered final until received, cleared, and accepted by the Institute or its payment processor.

4.4. The Institute may suspend or withhold access to courses, assessments, certificates, student records, support services, or LMS accounts where payment is incomplete, failed, reversed, disputed, charged back, flagged as fraudulent, or otherwise unresolved.

4.5. The payer represents that they are authorized to use the selected payment method and that all billing information provided is accurate, complete, and lawful.

5. Payment Plans and Installments

5.1. The Institute may, at its sole discretion, offer installment plans, deferred payment arrangements, split payments, sponsored payment arrangements, or institutional billing structures.

5.2. Where a payment plan is approved, the student or payer remains responsible for all scheduled payments unless expressly released in writing by the Institute.

5.3. Failure to make an installment payment when due may result in suspension of access, denial of assessment access, withholding of certificates, removal from the program, cancellation of sponsored benefits, referral to collection, or other lawful remedies.

5.4. Enrollment in a payment plan does not alter refund eligibility unless expressly stated in the applicable written payment plan terms.

6. Taxes, Bank Charges, and Third-Party Fees

6.1. Students and payers are responsible for any applicable taxes, duties, bank charges, transaction fees, currency conversion fees, card issuer charges, wire transfer fees, or payment processor charges associated with enrollment or payment.

6.2. The Institute is not responsible for fees imposed by banks, card issuers, payment processors, mobile wallets, international transfer services, or third-party financial institutions.

6.3. Where a refund is approved, the refunded amount may exclude non-refundable third-party processing fees, bank charges, foreign exchange differences, taxes already remitted, or administrative charges, unless prohibited by applicable law.

7. Sponsored Access, Free Registration, Scholarships, and Partner-Funded Seats

7.1. The Institute may offer sponsored access, free registration, tuition coverage, scholarships, discounts, promotional seats, institutional seats, employer-sponsored access, or partner-funded seats from time to time.

7.2. Sponsored or free access is not guaranteed and may be subject to eligibility criteria, program availability, cohort capacity, partner approval, applicant screening, documentation requirements, professional conduct, attendance, LMS participation, assessment completion, and continued compliance with Institute policies.

7.3. The website and affiliated pathway materials may reference free access or tuition coverage through Health & Virtuals or related pathway structures. Such access, if available, is subject to separate eligibility, application, sponsorship, and program rules and does not create any guarantee of employment, interview selection, client placement, compensation, or continued access. The Health & Virtuals training pathway publicly references a three-week LMS-based training process connected to Health & Institute. (Health & Virtuals)

7.4. Sponsored access may be revoked, suspended, or denied where a learner fails to meet eligibility requirements, fails to participate, violates conduct or academic integrity rules, misuses LMS access, provides false information, fails to complete required steps, or no longer qualifies under the applicable sponsorship or partner rules.

7.5. A sponsored learner has no right to receive the cash value of sponsored access, no right to transfer sponsored access to another person, and no right to demand substitution of a sponsored seat for another program unless expressly approved in writing by the Institute.

8. Discounts, Promotional Offers, and Limited-Time Pricing

8.1. The Institute may offer discounts, promotional pricing, cohort-specific rates, institutional pricing, referral-based discounts, scholarship-style pricing, or limited-time offers.

8.2. Promotional offers are subject to availability, expiration dates, eligibility requirements, program exclusions, and any written terms stated at the time of offer.

8.3. Unless expressly stated otherwise, discounts cannot be combined, transferred, redeemed for cash, applied retroactively, or used after expiration.

8.4. The Institute reserves the right to correct pricing errors, discontinue promotions, reject misuse, and cancel improperly obtained discounts.

9. Refund Eligibility — General Rule

9.1. Refund eligibility depends on the type of program, payment method, access status, course start status, LMS usage, amount of content accessed, completion status, certificate status, and any program-specific written terms.

9.2. Because Institute programs may involve digital course access, LMS-based materials, downloadable or reusable educational content, assessment systems, administrative processing, and limited cohort capacity, refunds may be restricted once enrollment is confirmed, LMS access is issued, course content is accessed, or the program begins.

9.3. Unless a program-specific refund period is expressly stated in writing, tuition and fees are generally non-refundable once the student has received access to the LMS, course materials, assessments, orientation materials, or substantial digital content.

9.4. The Institute may, in its sole discretion, approve a partial refund, credit, transfer, extension, or administrative accommodation where circumstances justify such relief and where doing so does not conflict with applicable law or program rules.

10. Refund Requests Before LMS Access or Program Activation

10.1. A student who has paid tuition but has not yet received LMS access, course activation, program onboarding, downloadable materials, assessment access, orientation access, or other substantive program access may submit a written refund request.

10.2. If approved, the refund may be subject to deduction of non-refundable administrative fees, payment processor fees, bank charges, application review fees, registration fees, or other costs already incurred, unless prohibited by law.

10.3. Refund requests must be submitted in writing to [email protected] or another official refund contact designated by the Institute.

10.4. The Institute may require proof of payment, enrollment confirmation, payer identity, reason for refund, and any other information necessary to evaluate the request.

11. Refund Requests After LMS Access or Course Access

11.1. Once LMS access, course materials, modules, assessments, videos, downloadable resources, orientation content, or other substantive digital learning access has been granted, refund eligibility is limited.

11.2. The Institute may deny a refund where the learner has accessed course materials, viewed substantial content, attempted assessments, downloaded materials, received support services, participated in orientation, joined a cohort, received sponsored access, or otherwise obtained the benefit of the program.

11.3. If the Institute allows a refund after limited access, the Institute may calculate a partial refund based on access date, percentage of content accessed, administrative costs, cohort seat use, support provided, and payment processor fees.

11.4. No refund shall be owed merely because a learner fails to complete the program, fails an assessment, misses deadlines, lacks required technology, changes career plans, becomes unavailable, loses interest, misunderstands the program, or does not obtain employment or placement.

12. No Refund After Certificate Issuance or Program Completion

12.1. No refund will be available after a certificate of completion, participation, competency, training, or internal certification has been issued, unless required by applicable law or approved by the Institute due to documented administrative error.

12.2. No refund will be available where a learner has completed the program, accessed all or substantially all course materials, completed required assessments, received certificate verification, or otherwise obtained the educational benefit purchased.

12.3. Revocation or withholding of a certificate due to academic misconduct, fraud, non-payment, or policy violation does not entitle the learner to a refund.

13. Non-Refundable Fees and Charges

13.1. Unless otherwise required by law or expressly stated in writing, the following charges may be non-refundable:

1. application or admission review fees;
2. registration or administrative fees;
3. technology or LMS access fees;
4. payment processing fees;
5. certificate issuance or replacement fees;
6. assessment retake fees;
7. extension fees;
8. transfer or cohort-change fees;
9. bank, wire, card, or foreign exchange fees;
10. fees for services already rendered.

13.2. The Institute may identify additional non-refundable charges in an invoice, payment page, enrollment agreement, or program-specific policy.

14. Cancellations by Student

14.1. A student may request cancellation of enrollment by submitting written notice to the Institute.

14.2. Cancellation does not automatically create refund eligibility. Refund eligibility will be determined under this Policy and any program-specific terms.

14.3. A cancellation request is effective only when received by the Institute through an approved communication channel. The Institute may confirm receipt and may request additional information before processing the request.

14.4. Failure to attend, failure to log in, failure to complete assignments, failure to access the LMS, or failure to respond to Institute communications does not constitute valid cancellation and does not create refund rights.

15. Cancellations, Postponement, or Modification by the Institute

15.1. The Institute reserves the right to cancel, postpone, reschedule, modify, merge, replace, or discontinue any program, cohort, module, instructor-supported component, orientation, assessment, or learning activity for operational, technical, academic, regulatory, staffing, capacity, platform, or force majeure reasons.

15.2. If the Institute cancels a paid program before access is provided and does not offer a substantially similar alternative, the Institute may issue a refund, credit, transfer, or other appropriate remedy.

15.3. If the Institute modifies course content, schedule, instructor availability, learning platform, module sequence, or assessment structure without materially eliminating the core educational service, such modification shall not automatically entitle the learner to a refund.

15.4. The Institute shall not be liable for indirect damages, lost opportunities, lost income, travel costs, device costs, internet costs, or other consequential losses arising from cancellation, postponement, or modification of a program.

16. Transfers, Deferrals, and Extensions

16.1. The Institute may, at its sole discretion, permit a learner to transfer to another cohort, defer enrollment, switch programs, extend access, or receive credit toward a future program.

16.2. Transfers, deferrals, and extensions are not guaranteed and may be subject to availability, administrative fees, program compatibility, access history, payment status, sponsor approval, and compliance with Institute policies.

16.3. Sponsored learners may not transfer, defer, or extend sponsored access unless permitted under the applicable sponsorship or partner pathway rules.

16.4. Failure to request transfer, deferral, or extension before applicable deadlines may result in loss of access without refund.

17. Chargebacks, Payment Disputes, and Reversals

17.1. Students and payers are encouraged to contact the Institute first to resolve billing concerns before initiating a chargeback, payment dispute, or reversal.

17.2. If a chargeback, payment reversal, fraud claim, or payment dispute is initiated, the Institute may suspend access, withhold certificates, restrict future enrollment, pause support services, and provide documentation to the payment processor or financial institution.

17.3. A chargeback or payment dispute does not cancel the learner’s obligations under this Policy or any enrollment agreement.

17.4. If a chargeback is resolved in favor of the Institute, the payer may remain responsible for the original amount, chargeback fees, administrative costs, collection costs, and any other lawful charges.

18. Failed Payments and Non-Payment

18.1. If payment fails, is declined, reversed, incomplete, delayed, or flagged as suspicious, the Institute may delay enrollment, deny LMS access, suspend course access, withhold certificates, or cancel enrollment.

18.2. The Institute may attempt to contact the student or payer regarding failed payment, but it is the payer’s responsibility to ensure timely and successful payment.

18.3. Non-payment does not entitle a learner to continued access or certificate issuance.

19. Refund Processing Time and Method

19.1. Approved refunds will generally be processed to the original payment method where feasible.

19.2. Refund processing times may vary depending on payment processor, bank, card issuer, currency conversion, and administrative review.

19.3. The Institute may process approved refunds within a commercially reasonable time after approval and receipt of all required information.

19.4. Where refund to the original payment method is not feasible, the Institute may offer an alternative refund method, credit, or administrative resolution at its discretion and subject to applicable law.

20. Institutional, Employer, and Bulk Enrollment Payments

20.1. Institutional, employer-sponsored, agency-sponsored, or bulk cohort payments may be governed by separate written agreements.

20.2. Refunds for institutional or bulk enrollments may be subject to seat reservation rules, cohort setup costs, administrative preparation, platform provisioning, content customization, learner activation, and institutional agreement terms.

20.3. Individual learners enrolled under an institutional or employer-sponsored arrangement may not be entitled to direct refunds unless they personally paid the Institute and are eligible under this Policy or a separate agreement.

20.4. If an institutional partner cancels a cohort or fails to pay, learner access may be suspended or terminated unless otherwise agreed in writing.

21. Partner Pathway and Placement-Linked Access

21.1. Where training access is connected to a partner pathway, sponsored application, Health & Virtuals-related route, or workforce-readiness process, payment and refund terms may differ depending on whether the learner, partner, sponsor, or Institute bears the cost.

21.2. Free or sponsored access is not refundable because no tuition payment has been made by the learner to the Institute.

21.3. Sponsored access does not entitle the learner to employment, interview selection, client placement, certificate issuance without completion, extension of access, payment, stipend, compensation, or continued sponsorship.

21.4. Loss of partner eligibility, failure to pass assessments, failure to meet conduct standards, or failure to qualify for placement does not create any refund right unless the learner personally paid tuition and qualifies under this Policy.

22. Refunds and Career Outcome Expectations

22.1. The Institute does not issue refunds based on a learner’s failure to obtain employment, placement, interview selection, salary, promotion, immigration benefit, client assignment, employer recognition, professional licensing, or third-party acceptance.

22.2. Career outcomes depend on factors outside the Institute’s control, including learner performance, market demand, employer discretion, language proficiency, technical readiness, legal eligibility, work experience, background checks, client requirements, and timing.

22.3. Tuition is charged for educational access and program administration, not for guaranteed career outcomes.

23. Refunds and Certification or Recognition Expectations

23.1. The Institute does not issue refunds because a learner later determines that an Institute certificate does not satisfy the requirements of a particular employer, institution, licensing body, regulator, immigration authority, credentialing body, or third-party platform.

23.2. Learners are responsible for reviewing program descriptions, certification limitations, accreditation disclaimers, and third-party requirements before enrolling.

23.3. The Institute may consider refund requests arising from material misdescription or administrative error, but approval remains subject to Institute review and applicable law.

24. Fraud, Abuse, and Misconduct

24.1. No refund shall be owed where enrollment is terminated, access is suspended, or a certificate is withheld or revoked due to fraud, academic misconduct, identity misrepresentation, credential sharing, harassment, unauthorized content distribution, payment fraud, LMS misuse, intellectual property violation, or breach of Institute policies.

24.2. The Institute reserves the right to investigate suspected abuse and to preserve records necessary for legal, academic, payment, or security purposes.

25. Consumer Rights and Applicable Law

25.1. Nothing in this Policy is intended to limit any non-waivable consumer rights that may apply under federal, state, or local law.

25.2. Refund and cancellation rights may vary depending on the nature of the transaction, location of the buyer, method of sale, timing of cancellation, and applicable law. Florida’s Attorney General provides public guidance on certain cancellation rights for future services, including that application depends on the transaction and that written notice is often the better practice. (My Florida Legal)

25.3. Where a law requires a refund, cancellation right, notice period, or other consumer remedy that cannot be waived, the Institute will comply with such law.

25.4. In the event of conflict between this Policy and applicable non-waivable law, the law shall control solely to the extent of the conflict.

26. How to Submit a Refund or Cancellation Request

26.1. Refund or cancellation requests must be submitted in writing to:

[email protected]

26.2. The request should include the student’s full name, email address used for enrollment, program name, payment date, payment method, transaction or invoice reference if available, reason for request, access status, and any supporting documentation.

26.3. The Institute may request additional information to verify identity, confirm payment, evaluate LMS access history, review course activity, or determine eligibility.

26.4. Failure to provide requested information may delay or prevent review of the refund request.

27. Review and Final Determination

27.1. The Institute will review refund requests based on this Policy, program-specific terms, access history, payment records, LMS activity, administrative costs, student conduct, legal obligations, and the circumstances stated in the request.

27.2. The Institute’s determination shall be final unless applicable law requires otherwise or unless a separate written agreement provides a different appeal mechanism.

27.3. Approval of a refund, credit, transfer, extension, or exception in one case does not create a precedent or obligation to provide the same remedy in another case.

28. Changes to This Policy

28.1. The Institute reserves the right to update or modify this Policy at any time.

28.2. Updated versions will be posted on the Platform and shall become effective upon posting unless otherwise stated.

28.3. Policy changes shall apply prospectively unless otherwise required by law or expressly stated.

28.4. Continued use of the Platform, continued enrollment, continued course access, or continued participation in Institute services after updates constitutes acknowledgement of the revised Policy.

29. Contact Information

For tuition, payment, sponsored access, refund, or cancellation inquiries:

Health & Institute

A DBA of Health and Psychiatrists Consultants LLC

3919 Tampa Road

Oldsmar, Florida 34677, USA

Phone: +1 (321) 233-1516

Email: [email protected]

STUDENT CODE OF CONDUCT, ACADEMIC INTEGRITY, ASSESSMENT & CERTIFICATE POLICY

Health & Institute

A DBA of Health and Psychiatrists Consultants LLC

Effective Date: [Insert Date]

1. Purpose and Scope

1.1. This Student Code of Conduct, Academic Integrity, Assessment & Certificate Policy (the “Policy”) governs student conduct, academic integrity, online learning behavior, LMS use, assessment participation, certificate eligibility, certificate issuance, certificate revocation, disciplinary review, and related academic administration for programs offered by Health and Psychiatrists Consultants LLC, a Florida limited liability company doing business as Health & Institute (the “Company,” “Institute,” “we,” “us,” or “our”).

1.2. The Institute’s principal place of business and contact details for purposes of this Policy are:

Health & Institute

A DBA of Health and Psychiatrists Consultants LLC

3919 Tampa Road

Oldsmar, Florida 34677, USA

Phone: +1 (321) 233-1516

Email: [email protected]

1.3. This Policy applies to all applicants, prospective students, enrolled students, sponsored learners, institutional cohort participants, partner-referred learners, certificate candidates, alumni seeking verification, and users who access any Institute course, LMS, assessment, certificate, student portal, communication channel, or educational resource.

1.4. This Policy shall be read together with the Institute’s Terms and Conditions, Privacy Policy, Cookie Policy, Disclaimer Page, Admissions, Eligibility & Technology Requirements Policy, Tuition, Payment, Sponsored Access & Refund Policy, Accessibility Statement, Data Security & Compliance Page, and any program-specific requirements issued by the Institute.

2. Student Status and Acceptance of Policy

2.1. By applying for admission, enrolling in a course, accepting sponsored access, accessing the LMS, participating in any training activity, submitting an assignment, attempting an assessment, communicating with Institute personnel, or requesting a certificate, the student acknowledges and agrees to comply with this Policy.

2.2. A student’s continued access to the Platform, LMS, course materials, assessments, student services, partner pathway consideration, and certificate issuance is conditional upon compliance with this Policy and all other applicable Institute rules.

2.3. Violation of this Policy may result in academic, administrative, financial, technological, disciplinary, or legal consequences as described herein.

3. General Standard of Conduct

3.1. Students must conduct themselves with honesty, professionalism, respect, accountability, and integrity in all interactions with the Institute, staff, instructors, evaluators, classmates, institutional partners, affiliates, and third-party platforms.

3.2. Students shall not engage in conduct that disrupts learning, interferes with Institute operations, misuses Institute systems, threatens others, harasses staff or learners, damages the Institute’s reputation, compromises academic integrity, or undermines certificate credibility.

3.3. Students are expected to communicate professionally in email, LMS messages, forms, discussion spaces, interviews, assessments, support requests, and any other Institute-approved communication channels.

3.4. The Institute may treat repeated unprofessional behavior, abusive communication, intimidation, harassment, discrimination, threats, dishonesty, or refusal to follow instructions as misconduct.

4. Professional Conduct for Healthcare-Adjacent Training

4.1. Because many Institute programs relate to healthcare-adjacent roles, including medical scheduling, medical assistance, scribing, billing, care coordination, assisted living administration, nursing home support, HIPAA training, and professional systems management, students must observe elevated standards of confidentiality, accuracy, respect, discretion, and professionalism.

4.2. Students shall not represent themselves as licensed healthcare professionals, authorized clinical staff, credentialed practitioners, or employees of any affiliated or third-party organization solely by reason of enrollment or certificate completion.

4.3. Students must not use course content to perform unauthorized clinical functions, provide medical advice, diagnose, treat, prescribe, independently manage patient care, or access real patient data without lawful authorization and appropriate supervision.

4.4. Students must not submit real patient records, patient identifiers, employer records, client data, protected health information, or confidential workplace materials into course submissions, public forms, or unsecured communication channels unless expressly authorized through a controlled and compliant process.

5. Academic Integrity Standard

5.1. Academic integrity means that all student work must be truthful, original where required, properly attributed where sources are used, completed by the enrolled student, and submitted without cheating, plagiarism, impersonation, unauthorized collaboration, unauthorized AI use, data fabrication, or improper assistance.

5.2. The Institute expects students to complete coursework, assessments, assignments, quizzes, scenario exercises, simulations, written submissions, and certificate requirements in accordance with the instructions provided for each activity.

5.3. Academic integrity is essential to maintaining the credibility of Institute programs, certificates, learner records, institutional partnerships, and workforce-readiness pathways. Academic integrity policies commonly exist to safeguard the credibility of qualifications and maintain the integrity of the learning and assessment process. (DatoCMS Assets)

5.4. Any attempt to obtain an unfair academic advantage, misrepresent learning, bypass assessment rules, or falsify completion may be treated as academic misconduct.

6. Prohibited Academic Misconduct

6.1. Academic misconduct includes, without limitation, cheating, plagiarism, collusion, impersonation, falsification, fabrication, unauthorized assistance, misuse of AI tools, unauthorized sharing of answers, unauthorized access to assessments, copying course materials, and submitting work that is not the student’s own.

6.2. Prohibited conduct includes:

1. submitting work completed by another person;
   b. allowing another person to complete coursework or assessments on the student’s behalf;
   c. copying from another student or external source without authorization;
   d. using unauthorized answer keys, test banks, hidden notes, screenshots, recordings, or external assistance;
   e. sharing assessment questions, answers, rubrics, certificate requirements, or restricted materials;
   f. collaborating on individual assessments unless expressly permitted;
   g. falsifying identity, attendance, completion, assessment results, documents, work experience, educational records, or eligibility information;
   h. manipulating LMS activity, progress records, timestamps, quiz attempts, certificates, or technical logs;
   i. using bots, scripts, automated tools, or unauthorized software to complete coursework or assessments;
   j. submitting plagiarized, fabricated, AI-generated, or improperly assisted work in violation of course instructions.

6.3. The Institute may determine that misconduct occurred based on direct evidence, LMS records, similarity indicators, communication records, assessment patterns, IP activity, metadata, witness reports, document review, evaluator judgment, or other reasonable evidence.

7. Plagiarism and Source Use

7.1. Plagiarism includes presenting another person’s words, ideas, structure, analysis, data, work product, or creative expression as one’s own without proper authorization or attribution.

7.2. Plagiarism may occur even if the student changes some wording, paraphrases poorly, copies structure, uses translated text, relies on unattributed AI-generated text, or submits work copied from online sources, classmates, course materials, paid services, or previous submissions.

7.3. Students must follow applicable assignment instructions regarding citations, references, source use, quotation, paraphrasing, and originality.

7.4. The Institute may use plagiarism detection tools, manual review, instructor evaluation, metadata review, or other reasonable methods to assess originality.

7.5. The Institute may consider excessive copying, unattributed paraphrasing, patchwriting, fabricated citations, or recycled submissions as plagiarism or academic misconduct.

8. Artificial Intelligence and Automated Tool Use

8.1. Students may not use artificial intelligence tools, chatbots, paraphrasing tools, translation tools, automation tools, answer generators, code generators, essay generators, or similar systems to complete assessments, assignments, simulations, case responses, quizzes, written submissions, or certificate requirements unless the Institute expressly permits such use for the specific activity.

8.2. Where AI use is permitted, students must comply with all instructions regarding disclosure, citation, limitations, verification, and originality. The University of Pennsylvania’s teaching guidance notes that AI policies should be communicated clearly to students because acceptable use may vary between assignments, which supports having assignment-specific AI rules. (cetli.upenn.edu)

8.3. Students remain responsible for the accuracy, originality, lawfulness, and integrity of all submitted work, regardless of whether AI tools were used.

8.4. Students must not submit AI-generated output as their own original work where such use is prohibited. Education guidance commonly treats inappropriate AI-generated coursework as malpractice or academic misconduct where it is submitted contrary to rules. (Cambridge International)

8.5. The Institute may restrict AI use entirely in certain assessments, especially where the purpose is to evaluate a student’s independent communication, reasoning, comprehension, documentation, healthcare workflow judgment, or professional readiness.

8.6. AI detection tools may be used as one source of information but may not be relied upon as the sole basis for a finding where additional review is appropriate. The Institute may consider writing pattern, oral verification, redo assessments, submission history, LMS logs, and evaluator review.

9. Contract Cheating, Paid Assistance, and Third-Party Work

9.1. Students shall not purchase, commission, outsource, borrow, request, receive, or submit coursework, assignments, assessments, simulations, written responses, or certificate work from another person, service, website, freelancer, paid academic service, AI content service, or unauthorized third party.

9.2. Students shall not provide Institute assessment questions, login access, course materials, or internal content to any third-party service.

9.3. Students shall not solicit or offer payment, favors, or benefits in exchange for unauthorized academic assistance, assessment answers, certificate completion, identity substitution, or alteration of records.

9.4. Violation of this section may result in immediate termination of enrollment, certificate revocation, denial of refunds, and legal action where appropriate.

10. Online Classroom and Communication Conduct

10.1. Students must use all Institute communication channels respectfully and only for legitimate educational, administrative, support, or program-related purposes.

10.2. Prohibited communication conduct includes abusive language, harassment, discrimination, threats, defamatory statements, spam, disruptive messaging, repeated unreasonable demands, impersonation, unauthorized solicitation, sharing of confidential information, or publication of private communications without consent.

10.3. Students must not record, screenshot, publish, distribute, or share private class sessions, support communications, feedback, peer submissions, instructor comments, LMS screens, assessment materials, or student information without authorization.

10.4. The Institute may remove content, restrict communication privileges, suspend LMS access, or take disciplinary action where communication conduct violates this Policy.

11. Confidentiality and Privacy Obligations

11.1. Students may encounter confidential information, simulated case materials, training scenarios, internal documents, partner pathway materials, course resources, or student-related information.

11.2. Students must not disclose, publish, copy, distribute, sell, or misuse confidential information obtained through Institute programs.

11.3. Students must not upload or disclose real patient data, employer data, client data, trade secrets, passwords, payment information, or other protected information through Institute systems unless specifically authorized and legally permitted.

11.4. Breach of confidentiality may result in termination, certificate revocation, legal action, and notification to affected parties where appropriate.

12. LMS and Digital Platform Conduct

12.1. Students shall use the Institute’s LMS, website, course portals, assessment systems, and communication platforms only for authorized educational purposes.

12.2. Students shall not share login credentials, allow third-party access, bypass access controls, scrape content, use automated extraction tools, upload malware, manipulate progress data, interfere with platform operations, attempt unauthorized access, or copy restricted materials.

12.3. The Institute may monitor LMS activity, including login records, timestamps, IP addresses, assessment attempts, module completion, communication logs, support tickets, and access patterns, for academic integrity, support, security, compliance, and operational purposes. Some academic integrity policies expressly permit institutions to use software tools and technologies to identify, track, and deter misconduct. (University of Maryland Global Campus)

12.4. Misuse of the LMS may result in access restriction, assessment invalidation, certificate withholding, termination, or legal action.

13. Attendance, Participation, and Completion Obligations

13.1. Where a program requires attendance, participation, module completion, video viewing, assignment submission, assessment attempts, orientation completion, live session participation, or communication responsiveness, the student must satisfy such requirements within the applicable timeframe.

13.2. Failure to participate, log in, complete modules, respond to required communications, submit assignments, or meet deadlines may result in failure to complete the program, denial of certificate issuance, suspension of access, or removal from a sponsored pathway.

13.3. The Institute may define completion based on LMS progress, assessment scores, attendance, assignment submission, evaluator review, or other program-specific criteria.

13.4. Participation records may be used for academic administration, certificate eligibility, support, institutional reporting, sponsored access verification, or partner pathway review.

14. Assessment Rules

14.1. Assessments may include quizzes, tests, assignments, written tasks, scenario exercises, simulations, oral checks, practical demonstrations, case reviews, documentation exercises, reflections, interviews, or other evaluation formats.

14.2. Students must complete assessments honestly, independently, within the permitted time, and in accordance with all assessment instructions.

14.3. Unless expressly permitted, students must not use unauthorized notes, external websites, AI systems, another person’s help, answer keys, shared materials, or parallel communication during assessments.

14.4. The Institute may impose time limits, attempt limits, access windows, identity checks, browser requirements, monitoring, oral verification, or other reasonable controls to protect assessment integrity.

14.5. The Institute may invalidate assessment results where misconduct, technical manipulation, impersonation, abnormal activity, or violation of instructions is suspected.

15. Grading and Evaluation

15.1. Grading, scoring, evaluation, and completion determinations shall be made according to Institute-defined criteria, rubrics, thresholds, LMS records, evaluator judgment, and program-specific requirements.

15.2. The Institute may use automated grading, manual grading, rubric-based evaluation, instructor review, scenario assessment, participation tracking, or combined methods.

15.3. Grades, scores, feedback, or completion status may be subject to correction where an administrative, technical, grading, LMS, or calculation error is discovered.

15.4. The Institute’s grading determinations are final unless an appeal is permitted under this Policy or a program-specific written rule.

16. Passing Thresholds and Completion Requirements

16.1. Each program may establish its own passing thresholds, completion criteria, required modules, assessment requirements, participation standards, and certificate eligibility rules.

16.2. Students must satisfy all applicable requirements before a certificate may be issued.

16.3. Merely enrolling in a program, paying tuition, accessing the LMS, attending sessions, or attempting assessments does not guarantee completion or certificate eligibility.

16.4. The Institute may require completion of all assigned modules, minimum assessment scores, satisfactory conduct, payment clearance, identity verification, and absence of academic misconduct before issuing any certificate.

17. Retakes, Extensions, and Reassessment

17.1. Retakes, extensions, reassessments, late submissions, reopened modules, or additional attempts are not guaranteed.

17.2. The Institute may allow retakes or extensions at its discretion, subject to program rules, academic integrity considerations, payment status, technical feasibility, cohort deadlines, sponsored access rules, and administrative approval.

17.3. Additional fees may apply for retakes, extensions, reassessments, certificate reissuance, or reopened access unless waived in writing by the Institute.

17.4. The Institute may deny retakes where misconduct is suspected, deadlines have expired, access has ended, the student failed to follow instructions, or the request is inconsistent with program rules.

18. Technical Issues During Assessments

18.1. Students are responsible for ensuring that their device, internet connection, browser, LMS access, and required software are functional before beginning assessments.

18.2. Technical issues must be reported promptly through approved support channels and, where possible, before the assessment deadline expires.

18.3. The Institute may require screenshots, error messages, timestamps, device information, browser details, internet status, or other evidence to evaluate technical issue claims.

18.4. The Institute is not obligated to reopen assessments, extend deadlines, reset attempts, or alter results where technical issues arise from student-side device failure, internet outage, browser incompatibility, user error, late reporting, or failure to follow technical instructions.

19. Certificate Eligibility and Issuance

19.1. Certificates may be issued only where the student satisfies all applicable requirements, including enrollment validity, course completion, assessment completion, passing thresholds, conduct standards, payment clearance, identity verification, and absence of unresolved misconduct concerns.

19.2. Certificates may be issued electronically, physically, through LMS download, by email, or through another method designated by the Institute.

19.3. The Institute may withhold certificates where payment is incomplete, identity is unverifiable, academic misconduct is suspected, access was misused, or required components remain incomplete.

19.4. The Institute may correct certificate errors, including name spelling, date, program title, certificate identifier, or administrative inaccuracies.

19.5. A certificate confirms only the status expressly stated on the certificate and does not constitute a professional license, employment guarantee, government credential, board certification, immigration document, or regulated clinical authorization.

20. Certificate Verification

20.1. The Institute may maintain certificate records for verification purposes.

20.2. The Institute may verify certificate status to employers, partners, institutions, or third parties where authorized by the student, required by law, permitted by Institute policy, or necessary to investigate misuse or fraud.

20.3. Verification may confirm limited information, such as student name, program name, certificate date, certificate status, and whether the certificate is valid, revoked, suspended, or under review.

20.4. The Institute is not obligated to verify certificates indefinitely unless required by law or written agreement.

21. Certificate Revocation, Suspension, or Invalidation

21.1. The Institute may revoke, suspend, invalidate, correct, or withdraw a certificate where it determines that the certificate was issued due to error, fraud, false information, academic misconduct, identity misrepresentation, payment failure, credential sharing, assessment manipulation, unauthorized assistance, or violation of Institute policies.

21.2. Certificate revocation may occur after issuance and may apply retroactively.

21.3. Where a certificate is revoked, the student must cease representing that they hold the certificate and must not use the certificate for employment, partner pathways, marketing, credentials, or professional representations.

21.4. The Institute may notify relevant third parties of revocation where necessary to prevent fraud, correct misinformation, protect institutional integrity, or comply with law.

22. Misrepresentation of Enrollment or Credentials

22.1. Students and alumni shall not misrepresent enrollment status, course completion, assessment results, certificate status, program scope, accreditation, recognition, professional authority, clinical authorization, employment eligibility, or affiliation with the Institute.

22.2. Students shall not alter certificates, transcripts, letters, verification records, badges, logos, program descriptions, or Institute materials.

22.3. Misrepresentation may result in certificate revocation, refusal of verification, termination of access, legal action, and notification to relevant parties.

23. Use of Institute Name, Logo, and Materials

23.1. Students may refer to completed programs accurately and truthfully, subject to this Policy.

23.2. Students may not use the Institute’s name, logos, marks, branding, certificates, course materials, or institutional identity in a manner that suggests employment, agency, endorsement, partnership, accreditation, clinical authority, or legal authorization beyond what has been expressly granted.

23.3. Students may not reproduce, publish, resell, upload, teach, distribute, or commercially exploit Institute course materials, assessments, slides, videos, templates, simulations, or content without prior written authorization.

24. Disciplinary Review and Investigation

24.1. The Institute may review alleged violations of this Policy based on reports, LMS records, assessment irregularities, staff observations, evaluator concerns, student complaints, partner reports, plagiarism indicators, AI-use concerns, technical logs, or other evidence.

24.2. The Institute may temporarily restrict access, withhold results, pause certificate issuance, or suspend participation while a review is pending.

24.3. The Institute may provide the student an opportunity to respond where appropriate, although the exact process may vary depending on the severity, evidence, urgency, security risk, and program context.

24.4. The Institute may determine outcomes based on the available evidence and reasonable academic judgment.

25. Disciplinary Outcomes and Sanctions

25.1. If the Institute determines that a violation occurred, it may impose one or more sanctions, including warning, required resubmission, grade reduction, assessment invalidation, retake denial, mandatory academic integrity training, access restriction, course failure, certificate withholding, certificate revocation, termination of enrollment, partner pathway removal, denial of refund, or legal action.

25.2. Serious violations, including impersonation, fraud, payment misconduct, contract cheating, unauthorized content distribution, certificate alteration, data misuse, or harassment, may result in immediate termination.

25.3. Sanctions may be applied even if the misconduct is discovered after course completion or certificate issuance.

26. Appeals

26.1. A student may submit a written appeal only where the Institute expressly permits appeal for the relevant decision.

26.2. Appeals must be submitted within the deadline stated in the decision notice or applicable program rules. If no deadline is stated, the appeal must be submitted within seven (7) calendar days of the decision.

26.3. Appeals must identify the decision being appealed, the grounds for appeal, and any supporting evidence.

26.4. Acceptable appeal grounds may include material procedural error, new evidence not reasonably available at the time of decision, or demonstrable administrative error.

26.5. Disagreement with academic judgment, dissatisfaction with a result, failure to read instructions, technical issues reported late, or desire for a better outcome shall not by itself constitute valid grounds for appeal.

26.6. The Institute’s appeal decision shall be final unless otherwise required by law or written agreement.

27. Sponsored Learners and Partner Pathway Consequences

27.1. Students participating through sponsored access, institutional cohorts, partner-referred pathways, or Health & Virtuals-related pathways may be subject to additional conduct, completion, assessment, and eligibility requirements.

27.2. Misconduct, non-participation, failed assessments, unprofessional communication, incomplete coursework, or certificate denial may affect sponsored access, partner review, interview eligibility, shortlist eligibility, placement consideration, or continued participation.

27.3. The Institute may share relevant status information with the applicable sponsor or partner where permitted by law, consent, agreement, or pathway rules.

28. Refunds and Misconduct

28.1. Students are not entitled to refunds where enrollment is terminated, access is suspended, assessments are invalidated, or certificates are withheld or revoked due to misconduct, academic integrity violations, fraud, unauthorized access, payment abuse, harassment, or violation of Institute policy.

28.2. Refund eligibility, if any, remains governed by the Institute’s Tuition, Payment, Sponsored Access & Refund Policy.

29. Records and Retention

29.1. The Institute may retain records relating to enrollment, assessments, certificates, LMS activity, misconduct investigations, disciplinary outcomes, appeals, payment status, and communications for administrative, legal, academic, verification, compliance, and security purposes.

29.2. Such records may be retained even after withdrawal, completion, certificate issuance, access expiration, or deletion request where retention is necessary for legitimate institutional purposes or legal compliance.

30. Relationship to Other Policies

30.1. This Policy supplements the Institute’s Terms and Conditions, Privacy Policy, Admissions, Eligibility & Technology Requirements Policy, Tuition, Payment, Sponsored Access & Refund Policy, Disclaimer Page, Accessibility Statement, Data Security & Compliance Page, and program-specific rules.

30.2. In the event of conflict between this Policy and a separately executed written agreement signed by an authorized representative of the Institute, the written agreement shall control solely with respect to its subject matter.

31. Changes to This Policy

31.1. The Institute may update or modify this Policy at any time.

31.2. Updated versions will be posted on the Platform and shall become effective upon posting unless otherwise stated.

31.3. Continued use of the Platform, LMS, course materials, assessments, student services, or certificate services after updates constitutes acknowledgement of the revised Policy.

32. Contact Information

For questions, notices, appeals, or concerns regarding this Policy:

Health & Institute

A DBA of Health and Psychiatrists Consultants LLC

3919 Tampa Road

Oldsmar, Florida 34677, USA

Phone: +1 (321) 233-1516

Email: [email protected]

Terms and Conditions